Raye Hovind
Galesburg
Summary
Expert in patient advocacy and care coordination, facilitating education for healthcare professionals, patients, and families. Proven ability to enhance understanding of health issues through effective collaboration. Strong track record of improving patient outcomes by bridging communication gaps. Skilled in developing tailored educational resources to meet diverse patient needs.
Overview
20
20
years of professional experience
Work History
TRANSITION OF CARE CASE MANAGER
CVS Health
07.2025 - Current
- Implemented best practices in case management, enhancing patient outcomes and satisfaction.
- Collaborated with healthcare providers to deliver comprehensive patient care.
- Assessed patient needs to create tailored support strategies that improved patient engagement.
- Conducted regular follow-ups to track patient progress and adherence.
- Educated patients on treatment options and available resources.
- Documented case notes, ensuring accuracy in patient records for continuity of care.
SENIOR HOSPICE CARE CONSULTANT
Compassus Hospice Northwest Illinois
11.2023 - 06.2025
- Guided hospice care strategy, expanding facility partnerships and patient support
- Maintained Top 20 consultant status, demonstrating leadership and expertise
- Built strong provider relationships, ensuring quality end-of-life care
- Coordinated interdisciplinary teams, optimizing care delivery
- Coordinated patient care with interdisciplinary teams, physicians, and services
- Delivered physical assessments and managed end-of-life symptoms for hospice patients
- Educated families and staff on care expectations and emotional support
- Mentored new consultants, fostering team collaboration and knowledge sharing
- Maintained accurate patient records, supporting seamless team communication
LICENSED PRACTICAL NURSE
Compassus Hospice Northwest Illinois
10.2019 - 11.2023
- Administered medications and monitored patient responses to ensure effective adherence to care plans.
- Coordinated patient care with clinical teams, ensuring compliance and maintaining accurate documentation.
- Delivered compassionate personal care and emotional support to enhance patient well-being.
- Educated patients and families on health management and hospice services.
- Instructed patients on disease prevention and tailored management strategies.
CLINICAL INTAKE/MARKETING
Western Illinois Home Healthcare
Monmouth
01.2017 - 10.2019
- Managed intake calls and referrals, improving patient access and service delivery.
- Streamlined intake process, reducing wait times for patient services.
- Developed outreach initiatives for physician offices, driving increased referrals.
- Promoted services to healthcare facilities, increasing company visibility and referral rates.
- Engaged customers through effective interpersonal communication skills.
- Contributed innovative ideas, enhancing team performance and achieving better outcomes.
- Utilized advanced technical skills to troubleshoot complex problems and implement solutions.
HEALTHCARE CONSULTANT/ASSISTANT MANAGER
Kelly's Medical Equipment & Supply
Galesburg
01.2006 - 12.2016
- Orchestrated community outreach programs to enhance patient engagement and health awareness.
- Implemented care coordination strategies that improved patient satisfaction and health outcomes.
- Collaborated with multidisciplinary teams to develop tailored care plans for comprehensive support.
- Cultivated patient relationships to support seamless care transitions and enhance engagement.
- Designed patient education initiatives to enhance understanding and adherence to treatment plans.
- Analyzed patient data to refine care delivery and management processes.
- Maintained case documentation to ensure compliance and operational efficiency.
- Executed market research to pinpoint emerging trends in healthcare technology for strategic insights.
Education
LICENSED PRACTICAL NURSE -
Carl Sandburg College
Galesburg, IL01-1997
Skills
- Sales strategy
- Contract negotiation
- Stakeholder engagement
- Market analysis
- Patient advocacy and health education
- Care coordination
- Workflow coordination and marketing
- Adaptive collaboration
- Clinical assessment
- Patient support
- Workflow coordination
- Service coordination
- Outcome assessment
- Patient advocacy
- Relationship management
Timeline
TRANSITION OF CARE CASE MANAGER
CVS Health
07.2025 - Current
SENIOR HOSPICE CARE CONSULTANT
Compassus Hospice Northwest Illinois
11.2023 - 06.2025
LICENSED PRACTICAL NURSE
Compassus Hospice Northwest Illinois
10.2019 - 11.2023
CLINICAL INTAKE/MARKETING
Western Illinois Home Healthcare
01.2017 - 10.2019
HEALTHCARE CONSULTANT/ASSISTANT MANAGER
Kelly's Medical Equipment & Supply
01.2006 - 12.2016
LICENSED PRACTICAL NURSE -
Carl Sandburg College