Derek Goins
Denver
Summary
Versatile operations professional with 5+ years of experience in property management and accounting and over 20 years in hospitality and spa management. Skilled in optimizing occupancy rates, streamlining operations, and improving financial performance. Strong expertise in accounting operations, budgeting, vendor management, customer experience, and staff leadership. Proven success driving efficiency, enhancing client satisfaction, and supporting business growth across diverse industries.
Results-driven case management professional with track record of effective client advocacy and support. Experienced in conducting thorough assessments and creating individualized care plans to meet client needs. Collaborates seamlessly with multidisciplinary teams and adapts to dynamic situations to ensure optimal client outcomes.
Experienced with comprehensive client assessments, ensuring personalized care plans are in place. Utilizes strong communication and coordination skills to effectively manage client services. Track record of fostering positive client relationships and achieving measurable improvements in client well-being.
Knowledgeable Desired Position with solid history of managing complex caseloads and providing comprehensive support to diverse client populations. Proven ability to assess client needs and develop tailored action plans that drive positive outcomes. Demonstrated strong communication and problem-solving skills in high-pressure environments.
Professional with strong background in case management, prepared to make significant impact. Proven ability to collaborate with teams and adapt to changing needs. Skilled in client assessment, resource coordination, and crisis intervention. Reliable and results-focused, with commitment to achieving positive outcomes.
Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life.
Overview
15
15
years of professional experience
Work History
Case Manager
Denver Rescue Mission
Denver City, TX
01.2026 - Current
- Coordinated comprehensive care plans for clients, ensuring alignment with individual needs and resources.
- Facilitated access to housing, employment, and health services through community partnerships.
- Conducted assessments to evaluate client needs, strengths, and barriers to achieving goals.
- Developed and implemented individualized service strategies enhancing client outcomes and self-sufficiency.
- Streamlined documentation processes, improving accuracy and compliance with organizational standards.
- Advocated for client rights within the system, promoting equitable access to essential services and support.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
Project Accounting Clerk
Gallant Branding
Austin, TX
08.2024 - Current
- Researched and resolved complex accounting issues during project lifecycles.
- Conducted monthly project reviews, ensuring accurate reporting and compliance.
- Improved accounting efficiency by implementing process improvements.
- Maintained receivables and coordinated monthly billing activities.
- Reconciled bank statements to ensure accurate financial records.
Multi-Site Property Manager
Metric Property Management
Austin, TX
07.2023 - Current
- Manage 8 properties and a team of 6 staff, overseeing leasing, maintenance, and vendor relations.
- Increased occupancy to 95% by implementing targeted leasing strategies.
- Streamlined leasing processes, reducing turnaround times and improving tenant satisfaction.
- Performed light accounting and maintained property solvency.
General Manager
Spavia Day Spa
Austin, TX
04.2022 - 07.2023
- Directed daily spa operations, reporting directly to ownership.
- Enhanced client experience and retention through staff training and process improvements.
- Implemented cost-saving measures, improving financial performance.
Sales & Catering Manager
G2 Pizza
Austin, TX
10.2021 - 07.2022
- Managed client accounts, boosting engagement and satisfaction.
- Negotiated contracts, securing favorable terms and improving profitability.
- Oversaw a small sales team, increasing productivity and collaboration.
- Coordinated catering events, ensuring accuracy and on-time delivery.
General Manager (Contract)
Topaz Salon
Austin, TX
12.2021 - 06.2022
- Managed payroll, staffing, and client bookings during ownership transition.
- Improved service efficiency through streamlined operations.
Events Coordinator & Sales
J&D Farms
Southside, AL
03.2019 - 10.2021
- Coordinated weddings and large-scale events, managing vendor contracts and guest relations.
- Ensured seamless event setup and execution, enhancing client satisfaction.
Co-Owner / Manager
Southern Charm Hair Parlor
Rainbow City, AL
07.2016 - 09.2021
- Grew revenue by expanding service offerings and implementing targeted marketing.
- Built and retained loyal clientele through excellent service and leadership.
- Directed recruitment, staff development, and retail operations.
Salon Manager & Stylist
Dragonfly Salon (Aveda Concept)
Birmingham, AL
11.2011 - 07.2016
- Managed salon operations, scheduling, and retail sales.
- Led a team of stylists, creating a collaborative work environment.
- Developed new service programs and education initiatives to drive client retention.
Education
Bachelor of Arts - Studies for Economic Independence, English Literature
Bradford College
Haverhill, MASkills
- Property Management
- Spa/Salon Operations
- Staff Training
- Vendor Coordination
- Process Improvement
- Budgeting
- Financial Reporting
- Cost Management
- Lease Administration
- Accounts Receivable
- CRM
- Negotiation
- Client Experience
- Sales Strategy
- Event Coordination
- Payroll & Scheduling
- Marketing Strategy
- Inventory Control
- Revenue Growth
- Problem-solving
- Case management
- Time management
- Case documentation
- Active listening
- Organization and multitasking
- Documentation and reporting
- Relationship building
- Decision-making
- Conflict resolution
- Positive attitude
- Email and telephone etiquette
- Client advocacy
- Care coordination
- Community resources
Timeline
Case Manager
Denver Rescue Mission
01.2026 - Current
Project Accounting Clerk
Gallant Branding
08.2024 - Current
Multi-Site Property Manager
Metric Property Management
07.2023 - Current
General Manager
Spavia Day Spa
04.2022 - 07.2023
General Manager (Contract)
Topaz Salon
12.2021 - 06.2022
Sales & Catering Manager
G2 Pizza
10.2021 - 07.2022
Events Coordinator & Sales
J&D Farms
03.2019 - 10.2021
Co-Owner / Manager
Southern Charm Hair Parlor
07.2016 - 09.2021
Salon Manager & Stylist
Dragonfly Salon (Aveda Concept)
11.2011 - 07.2016
Bachelor of Arts - Studies for Economic Independence, English Literature
Bradford College