Tawanna Smith
Brooklyn
Summary
Results-driven Administrative and Social Services Expert with over 15 years in care coordination and office administration. Strong problem-solving and relationship-building skills enhance communication effectiveness. Efficient time management leads to consistently achieving goals while supporting organizational growth through dedicated contributions.
Overview
18
18
years of professional experience
Work History
Case Manager
Samaritan Daytop Village, Inc.
Brooklyn
07.2023 - 11.2025
- Assess client needs to create personalized service plans that address individual needs.
- Identified barriers to client success and implemented targeted strategies, resulting in improved client outcomes.
- Tracked client progress and modified plans to ensure optimal support and alignment with client goals.
- Assisted clients with applications for government benefits, facilitating access to essential resources.
- Managed caseload to ensure timely documentation and compliance with reporting requirements.
- Adhered to ethical principles and standards to protect clients’ confidential information.
Property Manager
MMS Group
Brooklyn
05.2019 - 03.2023
- Collected monthly assessments and rental fees from tenants, ensuring timely payment and minimizing delinquencies.
- Assessed rental applications, conducted background checks, approved or denied prospective tenants based on established criteria.
- Resolved tenant complaints quickly and efficiently while ensuring customer satisfaction.
- Conducted regular property inspections to verify compliance with safety regulations and tenant requirements.
- Maintained accurate records of financial transactions, enhancing transparency in rent collections and security deposits.
- Built strong partnerships with vendors and contractors to enhance service quality.
- Compiled and conveyed operational and financial data to regional manager for informed decision-making.
- Evaluated current staff members’ performance levels to determine training needs or staffing changes.
Accounts Payable Clerk
Urban Strategies Management Corp
Brooklyn
01.2008 - 05.2019
- Processed vendor invoices, ensuring timely payments and accurate financial records.
- Verified payment requests against purchase orders and contracts.
- Facilitated timely payments by preparing checks for vendor invoices.
- Processed high-volume invoices independently, ensuring timely payment and compliance with policies.
- Verified accuracy of coding on the invoices prior to processing payments.
- Resolved payment discrepancies through effective vendor management and clear communication.
- Utilized accounting software to maintain accurate financial records.
- Analyzed purchase orders, contracts, invoices, check requests and other document related to accounts payable.
- Reconciled vendor statements, investigating discrepancies to ensure accurate payment resolution.
Education
GED -
Van Dyke Prep
Brooklyn, NY01.1994
Skills
- Tenant relations
- Property management
- Administrative support
- Data management
- Confidentiality handling
- Invoice management
- Rent receivables
- Data entry accuracy
- Attention to detail
- Time management
- Organizational skills
- Problem solving
- Critical thinking
- Conflict resolution
- Professional ethics
- Petty cash disbursement
Timeline
Case Manager
Samaritan Daytop Village, Inc.
07.2023 - 11.2025
Property Manager
MMS Group
05.2019 - 03.2023
Accounts Payable Clerk
Urban Strategies Management Corp
01.2008 - 05.2019
GED -
Van Dyke Prep