Cassandra Cook
Bend
Summary
Dynamic and self-motivated professional with extensive experience at Bend Pet Express, excelling in inventory management and forklift operation. Proven ability to enhance efficiency through meticulous organization and attention to detail, while training new staff to uphold safety standards. Committed to delivering exceptional service and achieving operational excellence.
Professional warehouse worker with strong background in efficient inventory management and order fulfillment. Skilled in operating forklifts, managing stock levels, and ensuring timely deliveries. Strong focus on team collaboration and achieving results, consistently adapting to changing needs. Reliable and flexible with excellent organizational and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Warehouse Worker
Bend Pet Express
01.2018 - 12.2024
- Operated forklifts and pallet jacks to efficiently move inventory within warehouse.
- Sorted and organized products to optimize storage space and accessibility.
- Conducted regular inventory audits to ensure accuracy of stock levels.
- Assisted in training new staff on safety protocols and operational procedures.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 80 pounds.
Caregiver
Tyler Eklund
04.2017 - 12.2017
- Assisted clients with daily living activities, ensuring comfort and safety.
- Administered medications as prescribed, maintaining accurate records of dosages.
- Developed personalized care plans in collaboration with healthcare professionals.
Call Center Representative
Apple
06.2015 - 04.2017
- Assisted customers by resolving inquiries and issues through various communication channels.
- Utilized customer relationship management (CRM) software to track interactions and follow up on requests.
- Demonstrated adaptability in handling diverse customer concerns while maintaining service quality.
- Collaborated with team members to streamline processes and improve overall call efficiency.
- Managed high call volumes while ensuring adherence to quality assurance standards and protocols.
- Engaged in regular training sessions to stay updated on product knowledge and call center procedures.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
Sales Associate
Shopko
10.2014 - 05.2015
- Assisted customers in product selection to enhance shopping experience.
- Processed transactions accurately and efficiently using point-of-sale systems.
- Maintained product displays to ensure appealing store presentation.
- Collaborated with team members to achieve daily sales goals.
Sales Associate
7-eleven
09.2013 - 08.2014
- Responded to customer inquiries, providing knowledgeable and friendly service.
- Conducted inventory checks to support stock management and availability.
- Participated in training sessions to improve product knowledge and sales techniques.
- Handled merchandise returns and exchanges according to company policies.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Did cooler and merchandise stocking
Waitress
Applebees
03.2013 - 09.2013
- Provided exceptional customer service in fast-paced dining environment.
- Assisted with order taking and food delivery to enhance guest experience.
- Maintained cleanliness and organization of dining area to ensure safety standards.
- Collaborated with kitchen staff to streamline food preparation process.
Education
High School Diploma -
Bend Senior High School
Bend, ORSkills
- Packaging and labeling
- Self-motivated and disciplined
- Cleaning and organizing
- Heavy lifting
- Loading and unloading
- Attention to detail
- Pallet jack handling
- Unpacking merchandise
- Inventory management
- Forklift operation
Timeline
Warehouse Worker
Bend Pet Express
01.2018 - 12.2024
Caregiver
Tyler Eklund
04.2017 - 12.2017
Call Center Representative
Apple
06.2015 - 04.2017
Sales Associate
Shopko
10.2014 - 05.2015
Sales Associate
7-eleven
09.2013 - 08.2014
Waitress
Applebees
03.2013 - 09.2013
High School Diploma -
Bend Senior High School