Cassandra Cordova
McAllen
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
Work History
Store Assistant
PostNet
06.2023 - Current
- Improve customer satisfaction by providing exceptional service and addressing needs promptly.
- Increase store efficiency by maintaining accurate inventory records and restocking merchandise as needed.
- Greeting customers, and suggest suitable options as needed.
- Enhance store appearance by creating visually appealing displays, ensuring cleanliness, and organizing products for easy accessibility.
- Facilitating smooth transactions at the cash register, processing payments accurately and efficiently.
Outreach Coordinator
South Texas Promotions
12.2021 - 09.2022
- Developed partnerships with relevant stakeholders, strengthening the organization''s presence in the community.
- Monitored progress towards outreach goals regularly, making adjustments as needed to ensure continued success of initiatives.
- Empowered team members to take ownership of their roles in outreach activities, promoting a sense of responsibility and commitment to the organization''s mission.
Facility Liaison
LogistiCare
10.2018 - 03.2021
- Served as the primary point of contact, fostering strong relationships between internal teams and external partners.
- Supported organizational growth through active participation in networking events, conferences, and professional associations.
- Educated clients about their rights and responsibilities under the Medicaid transportation program, empowering them to make informed decisions about their transportation options.
Mobility Manager
Valley Association for Independent Living
02.2017 - 02.2018
- Improved accessibility by developing and implementing comprehensive mobility plans for various transportation modes.
- Increased customer satisfaction with tailored mobility solutions that catered to unique requirements.
- Fostered a positive work environment through effective team management and clear communication channels.
Outreach Specialist
LeFleur Transportation
09.2015 - 10.2016
- Increased community engagement by implementing targeted outreach strategies and regularly participating in relevant events.
- Networked across Texas to build new connections and make initial contacts with prospects.
- Represented organization at industry conferences by manning booths and giving polished presentations.
Education
Master of Science - Public Services
Capella University
Minneapolis, MN06.2015
Bachelor of Science - Social Work
The University of Texas Rio Grande Valley
Edinburg, TX05.2013
High School Diploma -
Mission High School
Mission, TX05.2008
Skills
- Effective Team Leadership
- Customer Service
- Relationship Management
- Time Management
Languages
Spanish
Timeline
Store Assistant
PostNet
06.2023 - Current
Outreach Coordinator
South Texas Promotions
12.2021 - 09.2022
Facility Liaison
LogistiCare
10.2018 - 03.2021
Mobility Manager
Valley Association for Independent Living
02.2017 - 02.2018
Outreach Specialist
LeFleur Transportation
09.2015 - 10.2016
Master of Science - Public Services
Capella University
Bachelor of Science - Social Work
The University of Texas Rio Grande Valley
High School Diploma -
Mission High School
Similar Profiles
Mark Anthony WilliamsMark Anthony Williams
Counter Clerk at PostnetCounter Clerk at Postnet
Maroping Grace SerakwaneMaroping Grace Serakwane
Logistics Coordinator at PostnetLogistics Coordinator at Postnet
Nathalie Cedeno MohammedNathalie Cedeno Mohammed
Store Manager at PostnetStore Manager at Postnet
Bryce FerreiraBryce Ferreira
Employee at PostNetEmployee at PostNet
Manuel GutierrezManuel Gutierrez
Service Operator → Senior Specialist → Lead Engineer at Halliburton Energy ServicesService Operator → Senior Specialist → Lead Engineer at Halliburton Energy Services