Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Tucker Lee

Springfield,MA

Summary

Dynamic Assistant Store Manager with a proven track record at Dick's Sporting Goods, excelling in customer engagement, inventory management and building strong teams. Skilled in team leadership and training, fostering a collaborative environment that drives performance and achieves and surpasses business goals.

Overview

7
7
years of professional experience

Work History

Assistant Store Manager

Dicks Sporing Goods
09.2024 - Current
  • Assisted in managing daily store operations to ensure efficient workflow and customer satisfaction.
  • Supported inventory management by monitoring stock levels and facilitating timely restocking.
  • Trained new team members on product knowledge, customer service standards, and operational procedures.
  • Collaborated with staff to execute promotional activities, enhancing customer engagement and sales opportunities.
  • Worked hand in hand with the Store Manager and District Manger to ensure monthly and yearly goals are met.

Assistant Store Manager

Dicks Sporing Goods
04.2023 - 09.2024
  • Addressed customer inquiries and resolved issues promptly to maintain high service standards.
  • Implemented visual merchandising strategies to optimize product displays and enhance shopping experience.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.

Assistant Store Manager

Dick Sporting Goods
08.2023 - 04.2024
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Conducted regular audits of the sales floor to ensure compliance with company policies and procedures.

Team Leader

Dicks Sporing Goods
08.2018 - 08.2023
  • Mentored new team members on best practices and operational standards.
  • Implemented process improvements that enhanced workflow efficiency and productivity.
  • Fostered a collaborative team environment that encouraged open communication and idea sharing.
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.

Education

Business Administration And Management

Southern Maine Community College
South Portland, ME
12-2016

Skills

  • Creative problem-solving
  • Customer engagement
  • Customer service expertise
  • Customer relationship management
  • Inventory management
  • Stock arrangement efficiency
  • Team leadership
  • Sales enhancement skills
  • Team development
  • Staff development and training
  • Effective team leadership
  • Strategic decision-making

Accomplishments

  • Supervised teams of 25-30 team members across multiple different departments while working Dicks Sporting Goods.
  • Achieved at least a 10% increase in sales year after year in all supervised departments.
  • Have developed a unique employee recognition platform that has increased productivity in front end metrics.

Timeline

Assistant Store Manager

Dicks Sporing Goods
09.2024 - Current

Assistant Store Manager

Dick Sporting Goods
08.2023 - 04.2024

Assistant Store Manager

Dicks Sporing Goods
04.2023 - 09.2024

Team Leader

Dicks Sporing Goods
08.2018 - 08.2023

Business Administration And Management

Southern Maine Community College

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