MAGDALENA L RIZO
El Monte,CA
Summary
Dynamic professional with a proven track record at Cyber Yogurt, excelling in sales and customer service. Detail-oriented and efficient, I implemented cost-saving measures that enhanced operational efficiency. Skilled in data analysis and CRM customization, I thrive in fast-paced environments, fostering strong client relationships and driving business growth.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Cyber Yogurt
El Monte, California
2024.05 - Current
- Supervised daily store operations, ensuring compliance with company policies.
- Trained and mentored new team members on customer service best practices.
- Monitored sales activities to ensure high service standards and quality products.
- Managed inventory levels and coordinated effective merchandise restocking.
- Analyzed financial data to identify opportunities for increasing store profitability.
- Implemented cost-saving measures that streamlined operations and reduced expenses.
- Managed daily social media posts and interactions within community channels.
Agent & Broker Customer Service
Farmer Brown Insurance Agency
2022.11 - 2024.02
- Processed customer service requests via phone support and email support
- Properly diagnosed customer needs and proactively educated them about the features and benefits of company products and services
- Quoted new clients and processed new policies to support client onboarding and retention.
- Quoting in variety of insurance platforms
- Cross-trained in multiple departments to facilitate knowledge sharing and enhance training for new employees.
- Customized CRM using the most up-to-date tools (i.e., workflows, triggers)
- Analyzed and updated all necessary changes to Salesforce software
- Audited internal data and processes to identify opportunities for improvement and implement initiatives that enhanced business performance.
- Worked with internal teams to understand business needs and changing strategies.
- Conducted risk assessments to identify potential issues affecting projects.
- Increasing sale of builder's risk policies by 8% in the first year
Wine Sales Lead Account /Administrative Representative
Wine Me Group
2019.02 - 2022.08
- Managed client relationships, processed sales orders, and coordinated timely deliveries to enhance customer satisfaction.
- Maintained strong connections with clients to foster loyalty and repeat business.
- Established contracts between wineries and customers to ensure clear pricing agreements.
- Developed wine lists for restaurants to enhance customer offerings.
- Organized wine tastings to promote product knowledge and engagement.
- Performed various administrative tasks to support office operations and enhance productivity. to streamline business operations and support overall efficiency.
- Entered data into company database while ensuring accuracy of critical information.
Customer Sales Representative
Green Energy
2016.01 - 2018.06
- Properly diagnosed customer needs and proactively educated them about the features and benefits of company products and services
- Assisted customers with confirmations, answered questions, and provided general information to enhance their experience.
- Guided customers in troubleshooting and navigating company website/mobile app to optimize product usage.
- Collaborated with staff to resolve complex customer issues and implement effective solutions.
- Documented customer correspondence in CRM to track requests, problems and solutions.
- Generated data reports, enter company findings into the database and perform backups
Education
High School -
Downey High School
Skills
- Detail-oriented and efficient
- Supervisory experience
- Sales expertise
- Data analysis
- Problem-solving
- Spanish speaker
- Pressure management
- Customer assessment
- Creative problem-solving
- Data entry
- Social media marketing
- Microsoft Office suite
- Billing processes
- CRM customization
Languages
spanish
Native/ Bilingual
Certification
Property & Casualty Producer #4276134
Timeline
Assistant Store Manager
Cyber Yogurt
2024.05 - Current
Agent & Broker Customer Service
Farmer Brown Insurance Agency
2022.11 - 2024.02
Wine Sales Lead Account /Administrative Representative
Wine Me Group
2019.02 - 2022.08
Customer Sales Representative
Green Energy
2016.01 - 2018.06
High School -
Downey High School