Cassandra Cortez
Orange,CA
Summary
A dependable worker equipped for fast-paced work and changing daily needs. Serves customers effectively with attention to detail and a hardworking approach. Seeks out opportunities to go beyond basics, improve processes, and increase customer satisfaction. Works well independently and in a team setting to handle assignments and always ready to go beyond basics assignments. Quick learner with good computer abilities.
Overview
6
6
years of professional experience
Work History
Employment Consultant
OCAPICA
Orange, CA
01.2023 - Current
- Provide supportive services to participants to eliminate obstacles that may interfere with program participation and employment.
- Provide incentives to post-aid participants that meet time specific employment goals, as well as following up and assisting these participants with job retention.
- Maintain timely and accurate documentation of services in accordance with agency and contractual guidelines for quality assurance.
- Maintain Participant File, collect required documentation, and update Case Notes regularly.
Customer Service Representative
VCA Hospitals
Anaheim, CA
10.2020 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Including: greeting visitors, answering telephones, scheduling appointments, checking in clients, and providing top notch customer service.
Child Development Intern
Casa Teresa
Orange, CA
02.2022 - 05.2022
- Assisted staff with supervising different programs at the shelter as well as with daily tasks such as childcare, classes, and preparing rooms, welcome baskets, etc for new moms/clients
- Helped organize donations and assisting front office with daily tasks
Career Advisor Intern
Youth Employment Services
Anaheim, CA
08.2021 - 12.2021
- Assisting at-risk, low-income youth, ages 15-20 by navigating youth to employment opportunities, providing pre-employment preparation, career opportunities, resume building, interview skills, computer on-line employment searches, volunteer opportunities, job placement, and financial management
- Provided high school presentations and workshops on employment preparedness, resume building, interview skills, career opportunities, and financial management.
Attractions Hostess
Disneyland
Anaheim, CA
03.2018 - 04.2021
- Attractions Cast Members are responsible for greeting Guests, loading, and unloading attractions, operating attraction systems, delivering narrations of varying lengths and providing audience control
- Cast Members also attend to Guest questions and providing information and directions
Education
Bachelor of Science - Human Services
Cal State University Fullerton
05-2022
Associate of Arts -
Santiago Canyon College
12-2017
Skills
- Multitasking
- Time Management
- Attention to Detail
- Exceptional Customer Service
- Organized
- Strong Verbal Communication
- Flexible and Adaptable
- Problem Solving
- Case Management Skills
Languages
Bilingual (English/Spanish)
Timeline
Employment Consultant
OCAPICA
01.2023 - Current
Child Development Intern
Casa Teresa
02.2022 - 05.2022
Career Advisor Intern
Youth Employment Services
08.2021 - 12.2021
Customer Service Representative
VCA Hospitals
10.2020 - Current
Attractions Hostess
Disneyland
03.2018 - 04.2021
Bachelor of Science - Human Services
Cal State University Fullerton
Associate of Arts -
Santiago Canyon College
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