CASSANDRA COX
Spartanburg,SC
Summary
Knowledgeable laboratory leader skilled in all facets of medical laboratory testing. Patient quality driven, with an accuracy-focused and efficient approach, offering 13 years of industry expertise.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Supervisor -Medical Laboratory Scientist
Spartanburg Regional Medical Center
Spartanburg, SC
01.2022 - 12.2022
- Receiving and processing department supervisor (not a testing department)
- Performed pre-analytical, analytical and post-analytical processing procedures.
- Conducted root cause analysis to enhance quality and laboratory processes.
- Maintained strict adherence to prescribed lab safety guidelines and operational instructions.
- Oversaw shipment and reception of laboratory specimens, verifying proper safety precautions and handling methods.
- Determined cause of unexpected test results and other issues by identifying and resolving technical and equipment problems.
- Trained and mentored new staff to achieve efficiency and maintain daily operational consistency.
- Gathered and evaluated quality assurance data to identify issues and improve process efficiency.
- Conducted interviews and orientation/onboarding of new employees
- Confirmed laboratory charges in hospital account
- Carried out necessary disciplinary action, conflict resolution and performance improvement plans for employees.
- Assisted with scheduling employees including rearranging and finding coverage for open shifts.
- Voluntary participation and implementation of processes and procedures in the hospitals highly infectious disease team
- Submitting MIDAS reports in the interest of risk management for the Laboratory.
Medical Laboratory Scientist/Team Lead
Pelham Medical Center
Greer, SC
01.2021 - 01.2022
- Made all major decisions for my assigned shift when management was not present.
- Analyzes the chemical constituents of the patient's body fluids
- Evaluates test results for accuracy and interpreting them for the physician
- Operates, trouble shoots, maintains QCs and calibrates sophisticated lab equipment such as chemistry analyzers and microscopes
- Tested specimens and blood products in accordance with CAP standard operating procedures.
- Utilized expertise in urinalysis, coagulation , chemistry, and hematology and transfusion medicine to help with diagnosis of medical issues.
- Led quality control diagnostic testing, documenting variances in results and blood products.
- Collaborated with the manager and supervisors in ensuring efficient and effective work flow for my assigned shift
- Documented test results using computerized and manual transcription methods.
- Oversaw shipment and reception of laboratory specimens, verifying proper safety precautions and handling methods.
- Trained and mentored new staff to achieve efficiency and maintain daily operational consistency.
- Analyzed testing results based on established indicators, submitting findings to central lab database.
- Identified and resolved unexpected results, directing secondary testing measures or collection efforts.
Sr. Medical Laboratory Technician
Pelham Medical Center
Greer, SC
01.2017 - 11.2022
- Performed routine maintenance and calibration of laboratory equipment to produce accurate results.
- Trained and supervised new laboratory staff to improve skills in laboratory procedures.
- Participated in laboratory audits and assessments to maintain compliance and improve results.
- Helped management optimize laboratory processes for maximum efficiency and performance.
- Identified and traced quality control issues impacting laboratory results.
- Consulted with outside professionals and specialists about tests and testing results.
- Assessed new protocols and equipment for relevance and helped implement chosen updates.
- Analyzed and interpreted data, accurately identifying and reporting laboratory results.
- Performed method correlations, look backs, trained new staff and students, validated centrifuges, reviewed policies and procedures and administered CAP required testing on personnel
Medical Laboratory Technician -Generalist
Pelham Medical Center
08.2017 - 12.2017
- Documented and reported equipment malfunctions to supervisor for fast resolution and maintenance.
- Maintained confidentiality of all patient information to conform to HIPAA, internal, and other regulatory standards.
- Recorded and maintained accurate data to facilitate tracking of results.
- Trained and supervised new laboratory staff to improve skills in laboratory procedures.
- Documented and verified patient information using laboratory information system.
- Collect blood and tissue samples with focus on accuracy and adherence to aseptic techniques.
- Troubleshot problems with equipment and recalibrated devices or brought serious concerns to supervisor for handling.
Medical Laboratory Technician
Travelers Rest Family Practice
11.2010 - 11.2016
- Performed routine maintenance and calibration of laboratory equipment to produce accurate results.
- Prepared laboratory samples for analysis and performed data entry for accurate reporting.
- Collect blood and tissue samples with focus on accuracy and adherence to aseptic techniques.
Medical Laboratory Scientist
Spartanburg Regional Medical Center
12.2022 - Current
- Performed pre-analytical, analytical and post-analytical processing procedures.
- Consistently met or exceeded performance targets related to accuracy, efficiency, productivity, and customer satisfaction metrics within the lab setting.
- Rotated in hematology, chemistry, manual chemistry, coagulation, urinalysis, QC/maint, departments
- Charge Tech responsibilities included attending to automated line, ensuring adequate staffing coverage, covering for breaks, giving report, investigating and troubleshooting and instrumentation errors etc
Education
Bachelors of Science - Medical Laboratory Science
University of Arkansas for Medical Sciences
12.2021
Associates - Applied Science in Medical Laboratory Technology
Spartanburg Community College
05.2010
Skills
- Patient Data Management Systems
- Electronic Communication
- Standards Compliance
- Quality Improvement
- Quality Assurance and Control
- Data Analysis and Documentation
- Transfusion Medicine and Hematology
- Laboratory Information Systems (EPIC/Beaker/Remisol)
- Patient Records Documentation
- Equipment Testing and Calibration
- Lab Instrument Maintenance (AU/DXH/DXU/Stago/Diasorin/DXI/)
- Document Management
- EPIC proficient
- Policies and procedures
- Linearities and method correlations
Accomplishments
- Supervised team of 30 staff members.
- Achieved 10 consecutive months of receiving and processing errors of less than 6/month by implementation of process improvement plans for a department receiving around 8000+ specimens /day
- Achieved 2 consecutive CAP inspections as the Sr. Technician of Pelham Blood banking department with zero deficiencies
Certification
- Medical Laboratory Science- American Society of Clinical Pathology (ASCP) - 2010-2026
Timeline
Medical Laboratory Scientist
Spartanburg Regional Medical Center
12.2022 - Current
Supervisor -Medical Laboratory Scientist
Spartanburg Regional Medical Center
01.2022 - 12.2022
Medical Laboratory Scientist/Team Lead
Pelham Medical Center
01.2021 - 01.2022
Medical Laboratory Technician -Generalist
Pelham Medical Center
08.2017 - 12.2017
Sr. Medical Laboratory Technician
Pelham Medical Center
01.2017 - 11.2022
Medical Laboratory Technician
Travelers Rest Family Practice
11.2010 - 11.2016
Bachelors of Science - Medical Laboratory Science
University of Arkansas for Medical Sciences
Associates - Applied Science in Medical Laboratory Technology
Spartanburg Community College