Cassandra Crumble-Payton
Management
Newport News,VA
Summary
Dynamic Dispatch Manager with Number years of experience supervising dispatch staff to coordinate service and deliveries. Monitors and proactively adjusts service to maximize on time performance and productivity. Demonstrates effective use of scheduling software, telephone and data analysis skills to track, trend and take action to effectively manage dispatch support implementation while coaching team members toward improvement. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
Dispatch Operations Manager
Master Auto Transport LLC
2019.10 - Current
- Conferred with customers to address questions, problems and requests for service or equipment to allocate dispatch coverage during peak service times and during employee shortages.
- Motivated staff to deliver high-level dispatch support while successfully meeting departmental standards
- Organized and coordinated dispatch training programs for new hires and refresher training programs for existing personnel to continuously promote company vision, values and culture.
- Prepared budget reports and identified resource and labor needs for forecasted workloads.
- Trained new employees on proper protocols and customer service standards.
Sales/Finance Manager
Master Auto Sales
2017.10 - 2023.09
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
Education
Associate Of Business Administration - Financial Services Marketing Operations
Everest College - Chesapeake
Newport News, VA07.2016
Skills
- Employee Performance Reviews
- Workflow Planning
- Route Planning
- Maintenance Recordkeeping
- Labor Cost Control
- DOT Compliance
- Phone Dispatch
- Daily Reports
- Employee Time Records
- Operations Management
Timeline
Dispatch Operations Manager
Master Auto Transport LLC
2019.10 - Current
Sales/Finance Manager
Master Auto Sales
2017.10 - 2023.09
Associate Of Business Administration - Financial Services Marketing Operations
Everest College - Chesapeake
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