Cassandra Cruz
Turlock,CA
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
11
11
years of professional experience
Work History
Delivery Driver
DoorDash
06.2018 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Delivery Driver
Uber Eats
06.2018 - Current
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
Customer Service Representative
Alorica
10.2021 - 05.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Linen Department
Kaweah Health Medical Center
01.2017 - 09.2021
- Coordinated daily laundry tasks with other team members to maximize efficiency and maintain a smooth workflow.
- Maintained a clean and organized work environment, ensuring optimal productivity and minimal downtime.
- Contributed to workplace safety by following established protocols for handling hazardous chemicals used in the laundering process.
Customer Service/Front Desk Shift Leader
Broadway Cafe
11.2013 - 01.2016
- Worked closely with management to develop and implement new policies and procedures, contributing to a more efficient front desk operation.
- Resolved guest complaints efficiently, resulting in increased loyalty and repeat business.
- Answered customer questions about amenities.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
Education
High School Diploma -
Boronda High School
Salinas, CA06.2013
Skills
Friendly, Positive Attitude
Teamwork and Collaboration
Customer Service
Attention to Detail
Dependable and Responsible
Excellent Communication
Computer Skills
Organizational Skills
Calm Under Pressure
Organization and Time Management
Telephone Etiquette
Problem Resolution
Verbal Communication
Multitasking Abilities
Timeline
Customer Service Representative
Alorica
10.2021 - 05.2024
Delivery Driver
DoorDash
06.2018 - Current
Delivery Driver
Uber Eats
06.2018 - Current
Linen Department
Kaweah Health Medical Center
01.2017 - 09.2021
Customer Service/Front Desk Shift Leader
Broadway Cafe
11.2013 - 01.2016
High School Diploma -
Boronda High School
Similar Profiles
David MaxwellDavid Maxwell
Dasher at DoorDashDasher at DoorDash
Ryan FoleyRyan Foley
Delivery Driver at DoorDashDelivery Driver at DoorDash
Lakeacher WebsterLakeacher Webster
Independent Contractor at DoordashIndependent Contractor at Doordash
Jennifer AbdeljabbarJennifer Abdeljabbar
Associate, Project Management Office at DoorDashAssociate, Project Management Office at DoorDash
Michael VilladoresMichael Villadores
Truck Driver at CostcoTruck Driver at Costco