Summary
Overview
Work History
Education
Skills
Timeline
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Cassandra DeLong

Anderson,IN

Summary

Steak n Shake who continually maintains a positive attitude while interacting with demanding clients. Serves as the primary point of contact for both in-house and external phone and website queries. Organized Steak N shake versed in coordinating management meetings, high-level conference calls, special events and travel arrangements for top executives.

Overview

15
15
years of professional experience

Work History

Manager

steak n shake
Anderson, IN and Noblesville, In
06.2010 - 09.2015
My job responsibilities were dealing and handling a great amount of employees and customers. Assuring my customers were satisfied with their service. While also duties following the lines of scheduling for each individual, maintaining paper work, organization in office environment, completing task and responsibilities that were given to me by my upper management persons. I also dealt with conference calls on weekly or daily basis. Holding meetings weekly for my star employees to delegate duties out. 

Customer service agent

xerox
Anderson, IN
09.2015 - Current
Receiving phone calls from outbound customers dealing with Verizon Wireless Cellar. Making the appropriate changes to accounts and billing changes. Sending and receiving payments or bills. Making customers satisfied with Customer Service. 

Education

GED - undefined

Ebbert education center
Anderson, IN
2011

Skills

  • High WPM typing speed
  • Professional phone etiquette
  • Excellent communication skills
  • Articulate and well-spoken
  • Customer service-oriented
  • Flexible
  • Excellent planner and coordinator
  • Works well under pressure
  • Appointment setting
  • Team building
  • Payroll

Timeline

Customer service agent

xerox
09.2015 - Current

Manager

steak n shake
06.2010 - 09.2015

GED - undefined

Ebbert education center

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Cassandra DeLong