Felicia McMillan
Las Vegas,NV
Summary
As an experienced Community Manager, my ability to support my internal and external clients through effective and open lines of communication and planning helps to create a productive and cohesive work environment to ensure customer satisfaction I plan to use this as an asset to this entity through the open position. Experienced Business Manager skillful in monitoring and managing daily business operations with focus on continuous improvement. Transforms underperforming operations into successful enterprises using resourcefulness and high-level business acumen. Decisive and analytical with [Number]-year history of successful industry performance.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Executive Manager
Turnberry Towers West
- Recruit, manage, and retain all employees, including chief engineer, engineering employees, receiving manager, pool attendants, and executive assistant
- Oversee and evaluate employee assignments to ensure successful completion of all assigned tasks and projects
- Manage and oversee all outsourced personnel, including but not limited to front desk attendants, housekeepers, front gate officers, and valets
- Create goals for the team and individual employees and monitor employee progress
- Conduct performance appraisals for all employees
- Take appropriate disciplinary action when necessary, up to and including termination
- Determine annual merit bonuses and salary increases for all employees within budgetary parameters
- Review and approve time off requests and time sheets
- Approve overtime within budgetary parameters
- Maintain personnel, financial, and insurance records
- Create and enforce policies, procedures, and protocols to help ensure a harassment-free and discrimination-free work environment for all employees
- Create and maintain a comfortable, friendly work environment and positive employee morale
- Schedule and preside over periodic staff meetings.
Community Manager
CCMC
05.2021 - 11.2021
- Address emails regarding the community from Board members, homeowners, and vendors
- Schedule and attend all Board and Committee meetings
- Address any necessary repairs in the common areas and oversight of any project renovations
- Prepare and disseminate the reserve and operating budgets to the membership
- Ensure all community mailings were prepared and mailed in compliance with NRS
- Prepare and disseminate all community agendas, newsletters, and resolutions for the community
- Hire, train, and create SMART goals for staff as needed
- Accounts payables and receivables.
Assistant Community Manager
CCMC
07.2020 - 05.2021
- Directly handle any escalated Resident concern(s) concerning Assessment Statements and Payment Options, including Delinquent Payment Agreements fee waiver request processing, and other related issues
- Timely and cost-effective ordering, and appropriately maintaining inventory of, supplies, tools, and equipment needed for the general administration of the Master Association
- Support with planning, and attending the various lifestyle functions; as well as purchase supplies, and process vendor information and/or deposits, as needed
- Participate in Quarterly Homeowner Orientation meetings
- Review, process, and code weekly payables and vendor information
- Facilitate check signing process and ensure delivery of payables
- Actively track outstanding payables and assist with accrual entries
- Assist the Community Manager in preparing the budget
- Assist in controlling and monitoring compliance of income and expenses with the approved budget
- Assist Community Manager with monthly reports, budget variance, Board packets, proposal requests, etc
- Assist Community Manager with Board meetings, Annual Meetings, Annual Elections, and other Board functions as required.
Director of Operations
CCMC
09.2019 - 07.2020
- Identified issues in common areas and with facilities, communicated needs, and directed resources appropriately to effectively manage expectations and limit loss exposure
- Responds to emergencies with situational awareness to quickly assess needs, allocate resources, and reduce loss
- Ability to read and understand contracts, construction plans, and schematics
- Liaison with public entities to ensure delivery of community services consistent with overall needs
- Manage, and motivate contractors to ensure value for services provided including courtesy patrol and landscaping maintenance contractors
- Responsible for the management and personal development of the Operations Coordinator and Community Standards Coordinator
- Project management skills, the ability to properly plan and execute project deliverables to meet timelines and expectations
- Working knowledge of maintenance routines and mechanical operations
- Conducted a thorough review of all invoices to ensure accuracy before payment
- Proactively managed the site to develop and implement processes and procedures to enhance the community and ensure the overall protection of all assets
- Ability to find creative solutions to establish cost-effectiveness
- Timely reporting for all activities, accomplishments, challenges, and failures
- Provided support in developing operating budgets, reserve studies, and proposals
- Management Liaison to committees about the position
- Provide articles and information to inform the community of upcoming projects.
Community Association Manager
The Management Trust
12.2013 - 01.2018
- Monitor general expenditures of appointed Associations & perform quality control inspections to ensure adherence to contract specifications and industry standards
- Solicit bids for maintenance contractors and construction projects and participate in selecting Contractors
- Collect, post, research, and deposit assessment payments; assist in the compilation, preparation, and Distribution of monthly financial reports
- Schedule conference calls, meetings, and type correspondence and minutes for project reviews and department meetings
- Issued work orders, violation and resale letters, and processed architectural applications
- Extensive knowledge of condominiums, townhomes, and single-family home communities as well as the working relationship between Master and Sub-Associations
- Basic knowledge of NRS116
- And continuing education
- Attend and maintain Board of Director meeting minutes for all planned development communities.
Education
High school or equivalent in General Studies -
Santa Monica High School
Santa Monica, CACertificate for licensing in Community Management -
Key Realty
Las Vegas, NV01.2012
Certificate and licensing in Massage Therapy -
Bryman College
Santa Monica, CA01.2004
Skills
- Proficient in various software programs such as MRI, Appfolio, C3, VMS, connect4, multiple phone lines, and CRM
- Excellent communication skills verbal and written, customer service background, and accounting skills
- Typing speed of 60 wpm high data entry speed, and proficiency with 10 key
- Basic office equipment such as fax machine, Microsoft Office systems & G Suite, Project management E-mail/Phone etiquette, organization collaborative skills, scheduling rent manager, VMS, TOPS, Windows proficient, and detail-oriented
- Human Resources Management
- Strategic Partnerships
- Cost Reduction
- Personnel Management
- Ethics and Compliance
- Operations Management
- Goal Setting
- Budget Planning
- Staff Development
- Teamwork and Collaboration
Certification
- Community Management License, 2012-01-01, Present
- Supervising CAM License, 2023-02-01
Designations
- CMCA (15845) (2015 to present)
- AMS (2019 to present)
Awards
- Employee Owner of the Year (April 2017)
- Employee Owner of the Year (January 2016)
Learning to play the guitar
I just recently purchased an acoustic guitar and have been interested in the instrument for some time. This new hobby allows me to decompress, and focus on my creativity.
Timeline
Community Manager
CCMC
05.2021 - 11.2021
Assistant Community Manager
CCMC
07.2020 - 05.2021
Director of Operations
CCMC
09.2019 - 07.2020
Community Association Manager
The Management Trust
12.2013 - 01.2018
Executive Manager
Turnberry Towers West
High school or equivalent in General Studies -
Santa Monica High School
Certificate for licensing in Community Management -
Key Realty
Certificate and licensing in Massage Therapy -
Bryman College
- Community Management License, 2012-01-01, Present
- Supervising CAM License, 2023-02-01
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