Summary
Overview
Work History
Education
Skills
References
Education and Training
Timeline
Generic

Denise Bursey

Las Vegas,NV

Summary

Healthcare professional with solid foundation in patient care coordination, consistently ensuring smooth operations and patient satisfaction. Proven ability to collaborate effectively with medical teams and adapt to dynamic healthcare environments. Known for excellent organizational skills and patient-focused approach.

Overview

22
22
years of professional experience

Work History

Patient Care Coordinator

Aspire Dermatology
Las Vegas, Nevada
09.2024 - Current
  • Coordinated patient appointments, optimizing scheduling for improved access to care.
  • Managed patient intake processes, ensuring accurate documentation and data entry.
  • Developed and maintained relationships with healthcare providers to streamline communication.
  • Implemented electronic health record (EHR) systems, enhancing information sharing across teams.
  • Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
  • Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
  • Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
  • Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
  • Collaborated with interdisciplinary teams to create seamless transitions between various stages of treatment plans, enhancing continuity of care.
  • Managed patient records with strict adherence to confidentiality and accuracy standards.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Verified patient insurance eligibility and entered patient information into system.
  • Facilitated communication between patients and various departments and staff.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Responded to inquiries by directing calls to appropriate personnel.
  • Worked with patients to ascertain issues and make referrals to appropriate specialists.

Call Center Representative

Skin and Cancer Institute
Las Vegas, Nevada
08.2024 - 09.2024
  • Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service-related issues.
  • Resolved customer complaints in a timely manner to ensure customer satisfaction.
  • Processed orders, forms, applications, and requests accurately and efficiently.
  • Managed patient records electronically using practice management software.
  • Coordinated with other healthcare professionals to provide comprehensive care for each patient.
  • Maintained records of customer interactions, transactions, comments, and complaints.
  • Utilized knowledge base to answer inquiries from customers quickly and effectively.
  • Managed high-volume inbound calls, addressing patient inquiries and scheduling appointments efficiently.
  • Resolved complex patient issues through effective communication and conflict resolution strategies.

Advanced Licensed Aesthetician

Las Vegas Skin and Cancer Clinics
12.2021 - 10.2023
  • Performed skin analysis and recommended appropriate treatments.
  • Provided micro-needling radiofrequency, exfoliation, extractions, chemical peels, IPL/LHR, and microdermabrasion services.
  • Assisted clients in selecting products to maintain their skin health.
  • Maintained clean and sanitary environment for all aesthetic services.
  • Educated clients on proper skin care techniques and product knowledge.
  • Provided deep cleansing facials, exfoliation, extractions, chemical peels, and microdermabrasion services.
  • Utilized advanced skincare devices such as LED light therapy and radio frequency machines for anti-aging treatments.
  • Recommended lifestyle changes that would benefit overall skin health.
  • Carried out dermaplaning procedures using a scalpel blade to remove dead skin cells from the surface of the epidermis gently.
  • Prepared monthly reports detailing sales performance metrics.
  • Attended regular training courses to stay abreast of industry trends.
  • Delivered gentle hair removal using wax and laser methods.
  • Trained new staff on range of spa services offered.
  • Designed customized facial and body treatments meeting individual client needs.
  • Eliminated or reduced appearance of fine lines and spots with appropriate products.

Medical Assistant

Las Vegas Skin and Cancer Clinics
07.2003 - 12.2021
  • Administered injections, medications and treatments as directed by the physician.
  • Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
  • Provided assistance to medical staff in performing minor surgical procedures.
  • Prepared laboratory specimens for analysis and organized lab results for review by the physician.
  • Inspected equipment to ensure proper working order prior to use on patients.
  • Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
  • Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
  • Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
  • Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
  • Registered new patients into practice management software program accurately entering demographic information.
  • Scheduled appointments for patients via phone and in person.
  • Documented notes during patient visits.
  • Responded to patient callbacks and phone-in prescription refill requests.
  • Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
  • Conducted insurance verification and pre-certification and pre-authorization functions.
  • Collaborated with local pharmacies to resolve and clarify issues with patient medication.

Education

Nevada State Board of Cosmetology - Advanced Aesthetician

Euphoria Institute of Beauty Arts & Sciences
Las Vegas, NV
12.2021

Certificate - Medical Assistant/Phlebotomy

The Academy of Healing Arts
Las Vegas, NV
03-2009

High School Diploma -

Rincon High School
Tucson, AZ
05-1999

Skills

  • Client Consultations
  • Customer Service
  • Relationship Building
  • Team Leadership
  • Dependable and Responsible
  • Cleaning and Sanitizing
  • Postoperative Skincare
  • Verbal and Written Communication
  • Outstanding Client Care
  • Creative Thinking
  • Electronic Medical Records
  • Critical thinking skills
  • HIPAA compliance
  • Organizational skills
  • Appointment scheduling
  • Customer service
  • Attention to detail
  • Patient flow management
  • Cross-functional teamwork
  • Medical instrument sterilization
  • Multitasking
  • Medical record requests
  • Healthcare documentation
  • Healthcare system navigation
  • Clinical practice operations
  • Registration and scheduling
  • Documenting and recording information
  • Caring and empathetic
  • Document filing
  • Insurance verifying
  • Patient intake
  • Multi-line telephone systems
  • Insurance authorizations
  • Schedule coordination
  • Outbound calling
  • Medical history documentation
  • Records management
  • Evaluating quality of care

References

References available upon request.

Education and Training

other,other,other

Timeline

Patient Care Coordinator

Aspire Dermatology
09.2024 - Current

Call Center Representative

Skin and Cancer Institute
08.2024 - 09.2024

Advanced Licensed Aesthetician

Las Vegas Skin and Cancer Clinics
12.2021 - 10.2023

Medical Assistant

Las Vegas Skin and Cancer Clinics
07.2003 - 12.2021

High School Diploma -

Rincon High School

Nevada State Board of Cosmetology - Advanced Aesthetician

Euphoria Institute of Beauty Arts & Sciences

Certificate - Medical Assistant/Phlebotomy

The Academy of Healing Arts

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