ANABELLA MOCERI
Atlanta,Georgia
Summary
Patient-focused and detail-oriented Patient Care Coordinator with 2 years of experience in aesthetic medicine and wellness. Skilled in managing surgical and non-surgical patient journeys from consultation to post-op follow-up. Expert in CareCredit and Cherry financing, ensuring patients have accessible payment options while maintaining a seamless, luxury-level experience. Known for delivering concierge-level service in high-end medical environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
Sempre Day and Medical Spa
01.2024 - Current
- Coordinate patient care for both medical and aesthetic treatments, including pre- and post-procedure scheduling for injectables, laser treatments, and skin rejuvenation services.
- Facilitate patient financing through CareCredit and Cherry, guiding clients through application and approval processes to increase treatment accessibility.
- Support providers during consultations by preparing patient charts, reviewing medical histories, and discussing treatment options.
- Educate patients on pre-treatment preparation and post-treatment care, ensuring optimal outcomes and satisfaction.
- Maintain accurate patient records in EHR/CRM system
Sales Associate
Sun Tan City
01.2023 - 02.2025
- Delivered exceptional customer service, fostering positive client relationships and enhancing satisfaction.
- Assisted customers in selecting tanning products, ensuring informed decisions and optimal results.
- Maintained cleanliness and organization of salon equipment and tanning booths for a welcoming environment.
- Processed transactions efficiently using POS systems, ensuring accuracy in cash handling and inventory management.
CNA Volunteer
Assisted Living Facility
04.2024 - 06.2024
- Assisted residents with daily living activities, ensuring comfort and dignity.
- Monitored vital signs and reported changes to nursing staff promptly.
- Engaged residents in social activities to promote mental and emotional well-being.
- Maintained cleanliness and organization of resident areas to enhance safety.
Education
Bachelor in Science - Nursing
University of Louisville
01.2025
Graduated - undefined
Faith Academy High School
01.2021
Skills
- Patient coordination (surgical & non-surgical)
- Knowledge of CareCredit & Cherry financing
- Pre- & post-operative patient education
- Assistance with cosmetic consultations
- Management of electronic health records (EHR)
- Ensuring HIPAA compliance and confidentiality
- Upselling aesthetic treatments
- Team collaboration
- Strategies for patient retention
- Providing a luxury client experience
- Patient relations
Certification
- HIPAA Compliance Training
- CPR & BLS Certification
- Financing Platforms: CareCredit, Cherry
- Payment Processing Systems
- Appointment Scheduling Platforms
Timeline
CNA Volunteer
Assisted Living Facility
04.2024 - 06.2024
Patient Care Coordinator
Sempre Day and Medical Spa
01.2024 - Current
Sales Associate
Sun Tan City
01.2023 - 02.2025
Bachelor in Science - Nursing
University of Louisville
Graduated - undefined
Faith Academy High School