Maria Wisniewski
Houston
Summary
Patient Care Coordinator with 10+ years of experience supporting high-volume plastic surgery practices. Specializes in guiding patients through the full surgical and non-surgical journey with empathy, discretion, and white-glove service. Highly skilled in consult coordination, surgical scheduling, insurance verification, EMR documentation, and financial counseling. Known for creating a seamless, reassuring patient experience while managing complex workflows in fast-paced clinical environments.
Overview
17
17
years of professional experience
Work History
Patient Care Coordinator
My Houston Surgeons
Houston
07.2022 - 01.2026
- Serve as primary Patient Care Coordinator for a multi-provider plastic surgery practice supporting Dr. Scott Reis, Dr. Joseph Baylan, Dr. Berry Fairchild, and Dr. Ryan Covuillion
- Guide patients from initial inquiry through consultation, surgery, and post-operative follow-up with concierge-level care
- Coordinated surgical and non-surgical consultations, procedures, and provider schedules to enhance clinic flow
- Prepared and presented customized surgical quotes and treatment plans, ensuring clear communication and patient understanding
- Verify insurance coverage for reconstructive cases and manage cosmetic self-pay patients
- Process patient payments, including large transactions and financing options
- Maintain accurate, confidential patient records in Nextech EMR
- Coordinated post-operative care, follow-ups, and ongoing patient communication to support recovery and patient satisfaction
- Collaborate with leadership on workflow optimization, patient retention, and revenue growth initiatives
Patient Care Coordinator / Ambulatory Service Representative III
Kelsey-Seybold Clinic
Houston
04.2019 - 12.2021
- Supported multiple plastic surgeons, Dr. Jamal Bullocks and Dr. Yoav Kaufman
- Coordinated surgical and non-surgical scheduling, optimizing provider calendars for efficient patient flow
- Prepared and reviewed surgical quotes and financial expectations, ensuring clarity and understanding for patients
- Verified insurance for reconstructive and cosmetic cases
- Collected and documented patient payments
- Maintained patient records and scheduling in Nextech EMR
- Acted as primary contact for patient inquiries, providing education and post-operative coordination to enhance patient experience
- Plastic Surgery Department
Patient Care Coordinator
McHugh Plastic Surgery
The Woodlands
07.2009 - 12.2015
- Provided comprehensive patient care coordination in a plastic surgery practice
- Scheduled consultations, procedures, and follow-up appointments
- Prepared and presented surgical quotes and financing options
- Processed payments and maintained accurate patient documentation
- Entered patient data into Nextech EMR
- Assisted physicians with post-operative coordination and patient support
Education
High School Diploma -
S. P. Waltrip High School
Houston, TXSkills
- Patient Care Coordination
- Concierge Service
- Plastic Surgery
- Reconstructive Procedures
- Surgical Scheduling
- Non-Surgical Scheduling
- Patient Consultations
- Treatment Planning
- Insurance Verification
- Authorizations
- Patient Financing
- CareCredit
- Payment Processing
- High-Value Transactions
- EMR Systems
- Nextech
- EClinicalWorks
- Medisoft
- Post-Operative Care Coordination
- Clinic Flow Management
- Provider Schedule Management
- Patient Education
- Communication
- Professionalism
- Empathy
- Discretion
Timeline
Patient Care Coordinator
My Houston Surgeons
07.2022 - 01.2026
Patient Care Coordinator / Ambulatory Service Representative III
Kelsey-Seybold Clinic
04.2019 - 12.2021
Patient Care Coordinator
McHugh Plastic Surgery
07.2009 - 12.2015
High School Diploma -
S. P. Waltrip High School