Keyonte Harper-Burton
Grants Pass,OR
Summary
Dynamic Patient Care Coordinator and sales professional with extensive experience in medical aesthetics, specializing in injectables, fillers, laser treatments, and beauty services. Proven track record of engaging clients and educating them on aesthetic options, consistently surpassing sales goals. Proficient in team building and operational management, dedicated to creating a seamless client experience while enhancing front-end processes. Committed to delivering personalized services that prioritize client satisfaction and contribute to an uplifting team environment.
Overview
3
3
years of professional experience
Work History
Patient Care Coordinator
LaserAway
Chula Vista, CA
04.2023 - Current
- Built strong, trust-based relationships with clients, identifying their aesthetic goals and recommending personalized service packages
- Conducted consultations and assessments, helping clients select the right services to address their unique needs and concerns.
- Promoted and sold a variety of aesthetic services, including skin care treatments, injectables, and laser services, driving revenue and meeting sales goals in a competitive environment.
- Surpassed monthly sales goals between $50,000 and $90,000 by providing insightful information on advanced aesthetic treatments and closing sales with professionalism..
- Generated new leads through cold calling, networking, and referrals, while building a loyal client base with exceptional service and follow-ups, leading to repeat business and referrals. Managed client progress and adjusted treatment recommendations to optimize results.
Guest Service Associate/Front Desk
European Wax Center
Chula Vista, CA
10.2022 - 04.2023
- Delivered tailored wax pass treatment plans and dermatologist-recommended skincare, achieving sales goals through upselling and cross-selling.
- Built positive client relationships, guiding them through treatments and promoting satisfaction and retention.
- Scheduled appointments, processed payments, and promoted services to meet business objectives.
- Collaborated with wax professionals to ensure high-quality care and service delivery.
- Maintained a safe, clean, and welcoming environment by monitoring reception and treatment areas.
- Streamlined client data management and improved accuracy using reservation systems and quality control practices.
Director of First Impressions
Maraya Performing Arts
Chula Vista, CA
08.2021 - 08.2022
- Greeted clients warmly, ensuring a professional and client-focused experience.
- Managed appointments and maintained calendars to optimize productivity and client satisfaction.
- Provided excellent customer service by handling inquiries in person, over the phone, and via email.
- Processed payments and maintained accurate, confidential client accounts.
- Created promotional materials, including social media posts, to drive brand visibility and client engagement.
- Coordinated schedules and managed inventory to ensure smooth daily operations.
- Performed administrative tasks such as data entry and updating client records to support business efficiency.
Education
Bachelor of Science - Nursing
Chamberlain College of Nursing
Eugene, OR12-2026
Associate of Arts - Dance
Southwestern College
Chula Vista, CA05.2023
High School Diploma -
Steele Canyon High School
Spring Valley, CA06.2015
Skills
- Exceptional communication and interpersonal skills
- Client-focused consultations and service delivery
- Proven success in sales, upselling, and cross-selling
- Positive, energetic, and team-oriented mindset
- Skilled in POS systems, Excel, and iOS tools
- Ability to achieve and exceed sales targets
- Flexible availability, including nights, weekends, and holidays
- Strong collaboration and operations support skills
- Physically capable of lifting up to 40 pounds
Timeline
Patient Care Coordinator
LaserAway
04.2023 - Current
Guest Service Associate/Front Desk
European Wax Center
10.2022 - 04.2023
Director of First Impressions
Maraya Performing Arts
08.2021 - 08.2022
Bachelor of Science - Nursing
Chamberlain College of Nursing
Associate of Arts - Dance
Southwestern College
High School Diploma -
Steele Canyon High School