Cassandra DePizzol
Pleasanton,CA
Summary
Dedicated Operations Project Manager with 10+ years of expertise in organizing business operations, financial oversight and resource management to achieve business optimization and scalability. Background in full cycle project life cycle including scope analysis, budget, managing the team, identifying problems and providing targeted solutions. Strong expertise in implementation, risk mitigation and integration across cross functional teams and business functions.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Business Operations Manager
VetnCare
San Francisco, CA
06.2022 - Current
- Develop and maintain project outlines, scopes and objectives to improve business direction, involving all key stakeholders while ensuring technical and financial feasibility
- Oversee all system and software implementation lifecycle processes based on organizational needs, regulatory requirements and company need. Improved down time to decrease financial impact
- Implemented sku optimization to reduce, bundle and streamline that showed a yearly growth of 14% that increased revenue by 2.1million
- Manage and direct all IT Infrastructure and technology team
- Implemented an inventory control system that automates reorder points, forecasts needs, gave back 4hours of staff time and reduced monthly cogs from 18% to 11%
- Reviewed violations of computer security procedures and developed mitigation plan
- Developed strong analytical and financial skills, which helped to anticipate market and company needs
Operations Manager L6
Amazon
Livermore, CA
08.2021 - 06.2022
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Analyzed and reported on key performance metrics to senior management.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Reduced operational risks while organizing data to forecast performance trends.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
General Manager
iFLY Indoor Skydiving
San Francisco, CA
08.2019 - 08.2021
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Analyzed market trends and competitor activities to create competitive advantages.
Assistant General Manager
iFLY Indoor Skydiving
San Diego, CA
02.2018 - 08.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Mentored team members to enhance professional development and accountability in workplace.
- Created programs that increased revenue as well as created return customer growth
Studio Operations Manager
Elements Massage
San Diego, CA
12.2016 - 02.2018
- Implemented initiatives to improve key business systems such as HR, technology, facilities and services
- Reduced over head costs, implemented pricing strategy, labor management and improved EBITDA from 14% to 27%
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
Sales Manager
Tumlare Corporation
Boston, MA & San Diego, CA
10.2012 - 12.2016
- Promoted from Group Sales Coordinator in 2015
- Account manager for West Coast territory and responsible for 5 million in revenue
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
Education
BS in Business Management -
New England College of Business and Finance
Boston, MA05.2013
Skills
- Project Management
- Infrastructure and Systems
- Mergers and Acquisitions
- Change Management
- Powerbi, Netsuite
- G-suite, Microsoft, Asana
Certification
- Change Management Specialist Certification, Management & Strategy Institute, 03/01/23
- Project Management Certification exam scheduled for Feb 2024
Timeline
Business Operations Manager
VetnCare
06.2022 - Current
Operations Manager L6
Amazon
08.2021 - 06.2022
General Manager
iFLY Indoor Skydiving
08.2019 - 08.2021
Assistant General Manager
iFLY Indoor Skydiving
02.2018 - 08.2019
Studio Operations Manager
Elements Massage
12.2016 - 02.2018
Sales Manager
Tumlare Corporation
10.2012 - 12.2016
BS in Business Management -
New England College of Business and Finance