Cassandra Donald

Over thirty years of management experience with a heightened focus on motivating and developing individuals to exceed company objectives and goals consistently, effectively. Proven success record in applying award-winning leadership abilities to motivate individual contributors to success. Proficient in identifying opportunities to enhance performance and reduce costs by using data analysis and excellent customer service skills to communicate within all facets of the organization. Excellence in operating in fast-paced environments with the ability to quickly think and successfully handle issues, serving as an escalation point for project planning solutions, and audit and controls. Excellent interpersonal skills, superb analytical and problem-solving skills leveraged to proactively improve internal processes and manage challenging situations. Manages group dynamics effectively by resolving conflicts with total ownership for resolution. A demonstrated talent for troubleshooting, identifying, analyzing, and recommending improvements for internal controls and governance processes. Two-time nominee and Recipient of the Prestigious FedEx Five Star Award, the highest recognition awarded. Recruitment and retention coordinator for Federal Express. Management development coordinator for both the LEAP and AIM management programs focusing on recruitment and retention into training and development for management. Successfully recruited and developed 22 employees into Management.

Strategic, critical, and analytical thinker, proficient in solving complex issues and determining root causes and implementing solutions that minimize recurrence. Servant Leader / Team player who can motivate, lead, and build strong relationships to achieve sustained results; Managed a team of 150+ individual contributors and managers. Consummate professional with flexibility and leadership skills. Analyst proficient in identifying and mitigating risks, utilizing predictive analysis tools and data analytics abilities. Strong, excellent communicator, proficient in written and verbal communications with varying audiences. Versatile Senior Manager specializing in staff development and skilled at planning, implementing and overseeing key improvements to drive business growth and efficiency. History of cultivating an open culture with free exchange of information. Pursuing new professional challenges with a growth-oriented company. Forward-thinking Senior Manager adept at managing teams of 200+ employees with 10 Manager direct reports to accomplish challenging objectives. Imparts clear vision to guide cohesive, high-performing teams. Innovative and goal-oriented Management professional committed to Operations Management. Dedicated team player skilled at mediation and conflict resolution. Drives company growth through Clear vision and concise directions. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

• 1990-1992Self Action Team Coordinator and Trainer (Memphis and Indianapolis Hubs)
• 2018 FedEx Five Star Award recipient for stellar performance
• 2019 Dale Carnegie, Skills for Success, Continuing Professional Education
• 2017-2918 Quality Action Team, AOD Audits
• 2016 Circle of Success Award for Excellent Performance / Support
• 2017 and 2020 FedEx Five Star Award nominee for outstanding performance.
• 2018-2020 Newhire Retention Coordinator
• 2019- Satellite Overgoods department which managed to decreased operational damages by 47% in a year
• 2020-Developed Internal sort Team leader Training Module

• Senior Manager Sort Ops. /Input, FedEx Express, 10/01/2007, Present, Manage and oversee immediate managers as they implement and reinforce policy for employees, Responsible for managing employee relations, team building, training, and the performance review process., Continuously manage the tactical and strategic tasks of the operations department in the work force., Work closely with other branch departments/business units to ensure customer satisfaction and efficient branch operation objectives are being met., Interpret operation reports and metrics used in assessing effectiveness and efficiencies of the business., Lead and support the design of the operational platform, continuously evaluate root cause analysis, and develop corrective measures for operational continuity., Develop recommendations / solutions to Executive Management team to improve operational effectiveness and customer satisfaction.
• Senior Manager, FedEx Express, 10/01/2007, 09/30/2004, Outbound Operations, People Focused, Progress Motivated, and Success Driven., Conduct manager and staff hourly performance reviews annually, providing feedback and recommendations for improvement., Responsible for the analysis of key aspects of the business to achieve organizational results through development and motivation of the managers and frontline employees., Responsible for motivating managers and employees to drive high performance and exceed organizational goals through the measurement of key performance metrics., Consistently employ reporting tools to measure effectiveness of work processes., Continuously hone processes to improve procedures for warehoused packages that miss commitment and the methodology used to maximize efficiencies and minimize cost impacts service and productivity., Effectively oversee warehouse processes that impact service and productivity, including accurately identifying and managing package inventory and its’ accuracy, package retrieval rates, and the effective management of it all, under the quality umbrella., Extensive experience in managing employees and vendors in onboarding and third-party logistics (3PL) fulfillment excellence., Provide continual evaluation of all processes and procedures needed to exceed business objectives., Collaborate with Senior-level Executives/Stakeholders to mitigate challenges, share knowledge of business practices within warehousing and distribution centers and maximize progress while implementing change., Evaluate the effectiveness of contractual obligations to focus on P&L, eliminating waste, and properly allocate company resources for maximum ROI., Oversee the achievement of all budgetary goals as it relates to expense reduction and control.
• Operations Senior Manager / Centralized Self-Monitoring (CSM) Manager, FedEx Express, Memphis, TN, Manage Centralized Self-Monitor (CSM) Team in internal sort operations. Identify existing and emerging risks, Ensure all risks associated with business activities are effectively measured, monitored, and controlled., Perform data analysis, currently and retrospectively, to assess requirements, reports and legal and regulatory compliance, report preparation and trend analysis; translate deficiencies into action plans, Collaborate with Directors, Senior Managers, and Managers to provide recommendations / solutions on strengthening and aligning risk control self-assessments, procedure governance, new product controls, and any oversight of processes., Utilize business intelligence tools to translate control deficiencies into action plans and facilitate effective and timely risk mediation through action plan oversight., Maintain, monitor, and provide ongoing supervision and oversight of business controls to evaluate the effectiveness of established business controls.