Cassandra Dugan
Surprise,AZ
Summary
Dynamic with proven problem-solving abilities and a commitment to quality assurance. Recognized for leadership potential and adept at managing high call volumes while fostering teamwork. Skilled in documentation and computer proficiency, ensuring compliance and enhancing patient experiences. Passionate about creating positive environments and driving organizational success.
Overview
8
8
years of professional experience
Work History
Caregiver
Arion Care Soultions
Phoenix, AZ
11.2025 - Current
- Provided compassionate care and support to clients, enhancing their quality of life.
- Assisted with daily living activities, ensuring client comfort and safety.
- Developed personalized care plans in collaboration with families and healthcare professionals.
- Monitored and documented client progress, identifying changes in behavior or health conditions.
Support Specialist
Fabric Health
Remote
02.2020 - 08.2025
- Create quick starts for patients over the phone while verifying patient demographics, ensuring HIPAA compliance and maintaining high-quality service standards
- Document all interactions with patients and providers, ensuring accurate, timely, and secure record-keeping within internal systems
- Collaborate cross-functionally as a proactive team player, providing support to colleagues and assisting in task management, fostering a cohesive and productive work environment
- Demonstrate computer proficiency, including knowledge of word processing, Slack and database software
- Manage multiple priorities that include a substantial amount of inbound and outbound calls daily
- Recognized by senior management and selected to participate in the Leadership Readiness Program, reflecting my leadership potential and commitment to professional development
Dance Instructor & Receptionist
The Dance Project
Glendale, AZ
12.2017 - 05.2022
- Taught all ages ranging from 3-15 years
- Provided fun, safe learning environment while properly supervised classes with 15 plus students
- Provided a safe and fun learning environment and served as a positive role model
- Collaborated with peers to enhance the instructional environment
- Copied, filed and printed documents and training records
- Kept a clean and organized environment
- Collected and processed payments
- Processed necessary forms to carry out front desk activities
Education
General Studies and Fine Arts -
Estrella Mountain Comunity College
Avondale8 2019
Skills
- Organization
- Problem-solving abilities
- Time management
- Adaptability
- Multi-tasking
References
- Zachary Makela, Supervisor, Fabric, (623) 297-6331, Zachary.makela@fabrichealth.com
- Dinah Foddrill, Director, The Dance Project, (602) 284-8118, azdanceproject@gmail.com, Former Employer
- Tracy Evans, Finance Director, American Express, (602) 361-8911, Tracy.A.Evans@aexp.com, Family Friend
Timeline
Caregiver
Arion Care Soultions
11.2025 - Current
Support Specialist
Fabric Health
02.2020 - 08.2025
Dance Instructor & Receptionist
The Dance Project
12.2017 - 05.2022
General Studies and Fine Arts -
Estrella Mountain Comunity College