Kylie Elsass
Clawson,Michigan
Summary
Adept at fostering positive relationships and ensuring high levels of care, I excelled in roles at Caretel Inns of Brighton, mastering elderly and end-of-life care while demonstrating exceptional empathy and problem-solving skills. My leadership in maintaining hygienic environments and enhancing customer experiences underlines a commitment to excellence and compassionate service.
Overview
7
7
years of professional experience
Work History
Caregiver
Caretel Inns of Brighton
Brighton, MI
07.2021 - 11.2024
- Handled meal preparations and service throughout the day.
- Maintained resident hygiene standards by facilitating bath and dressing services.
- Facilitated bathroom assistance for residents.
- Proficient in utilizing Hoyer lifts for resident transfers.
- Fostered meaningful relationships through active listening and empathy.
- Handled laundry duties and maintained cleanliness of dishes.
- Accomplished thorough bed-making and wastebasket emptying, and room cleaning
- Cleaned and dressed deceased individuals in preparation for funeral services.
- Readies family members for the loss of residents
Tanning Consultant
Chilli Peppers
Brighton, MI
09.2019 - 08.2020
- Contributed to a clean and hygienic environment by maintaining the cleanliness of tanning beds and rooms after each use.
- Utilized knowledge of tanning products and skin types to tailor customers' tanning experiences.
- Resolved any customer complaints or issues professionally, ensuring a positive outcome for both the client and the salon.
- Educated clients on health and safety of tanning facilities and procedures.
- Managed financial transactions with precision while ensuring high-quality customer interactions.
- Performing tasks independently.
Hostess/busser
Lu and Carls
Brighton, MI
10.2017 - 05.2018
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Answered phone calls to take orders, give information and document reservations.
- Completed daily side work and opening and closing duties without fail.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Working solo as the only hostess and busser in the restaurant every shift.
- Cleaning off tables and handling the dishes for the servers.
Education
Diagnostic Medical Sonography -
Lansing Community College
Lansing, MIBrighton High School
Brighton, Michigan2020
Skills
- Respectful and compassionate
- Time management
- Elderly care
- Problem-solving
- Daily living assistance
- Patient care
- Dependable and responsible
- Multitasking and organization
- Personal hygiene assistance
- Housekeeping
- Emotional support
- Basic housekeeping
- Meal preparation
- Verbal and written communication skills
- First aid and safety
- Flexible schedule and availability
- Dementia care
- Team collaboration
- Alzheimer's care
- Direct patient care
- Mobility assistance
- Heavy lifting
- Medication administration
- End-of-life care
- Social interaction
- Conflict resolution
- Fast learner
- Costumer service
- Cleaning
- Organization
- Leadership
- Public speaking
- Empathetic
- Work ethic
- Active listening
- Confidence
- Critical thinking
- Flexibility
- Organization
Timeline
Caregiver
Caretel Inns of Brighton
07.2021 - 11.2024
Tanning Consultant
Chilli Peppers
09.2019 - 08.2020
Hostess/busser
Lu and Carls
10.2017 - 05.2018
Diagnostic Medical Sonography -
Lansing Community College
Brighton High School