Cassandra Falero
Lakeland,FL
Summary
Focused on meeting customer expectations and achieving company goals.
Overview
8
8
years of professional experience
Work History
Instructor
Artistic Nails and Beauty Academy
07.2023 - Current
- Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
- Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
- Boosted student performance by providing individualized support and targeted feedback.
- Initiated new learning methods, eliminating instructional gaps and improving comprehension.
Housekeeping/server
Azalea park retirement
10.2018 - 02.2021
- Cleaning residents rooms in a timely manner
- Serving residents in a fast and orderly manner
- Be respectful and responsible
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Housekeeper assistant supervisor
Terrace hotel
01.2017 - 10.2018
- Responsible for making sure employees are doing their daily tasks
- Keeping inventory and ordering supplies as needed
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Enhanced guest satisfaction by maintaining a clean and organized environment in all assigned areas.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Worked with front desk to respond promptly to all guest requests.
Education
Licensed Cosmetologist - Cosmetology
Empire Beauty School
Lakeland, FL04.2021
High School Diploma -
Kathleen Senior High School
Lakeland, FL06-2014
Skills
- Strong Communication Skills
- Lesson Planning
- Class Instruction
- Understanding of learning styles
- Fast learner
Timeline
Instructor
Artistic Nails and Beauty Academy
07.2023 - Current
Housekeeping/server
Azalea park retirement
10.2018 - 02.2021
Housekeeper assistant supervisor
Terrace hotel
01.2017 - 10.2018
Licensed Cosmetologist - Cosmetology
Empire Beauty School
High School Diploma -
Kathleen Senior High School