Cassandra Finegan
Hammond,IN
Summary
Dynamic Administrative Leader experienced in enhancing operational efficiency through strategic team collaboration and process improvement. Achieved significant advancements in information management and customer service by implementing continuous improvement strategies. Committed to delivering value through strong organizational skills and effective multitasking in fast-paced environments.
Overview
28
28
years of professional experience
Work History
DL Classroom Administrator
Westaff Staffing and IN Army National Guard
11.2021 - Current
- Evaluated customer needs and feedback to drive product and service improvements.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Networked with industry professionals to exchange best practice knowledge and stay abreast of the latest developments.
- Maintained personnel records and updated internal databases to support document management.
- Conducted regular reviews of operations and identified areas for improvement.
- Recommended improvements to business systems and procedures to meet changing demands.
- Maintained database systems to track and analyze operational data.
- Streamlined office procedures through strategic development and implementation.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Recommended changes to existing processes, enhancing accuracy, efficiency, and service quality.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Frequently inspected production area to verify proper equipment operation.
Food Server
The Wheel Family Restaurant
01.2012 - 12.2021
- Enhanced customer satisfaction through proactive follow-up and engaging service interactions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Built strong connections with regular customers to enhance loyalty. Built strong connections with regular customers to enhance loyalty.
- Utilized effective time management skills to ensure prompt service delivery. to deliver customers' prepared orders quickly and accurately.
- Assisted with cleaning tasks during peak hours to ensure a tidy environment. Assisted with cleaning tasks during peak hours to ensure a tidy environment.
- Ensured a clean and hygienic working environment to promote guest comfort. Ensured a clean and hygienic working environment to promote guest comfort.
- Participated in training and development to stay updated with company policies and procedures and improve customer service skills.
- Follow food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Handled special requests from guests to build positive relationships by meeting off-menu customer needs.
- Acquired knowledge of local alcohol laws to ensure compliance with regulations, and followed local alcohol laws Acquired knowledge of local alcohol laws to ensure compliance with regulations.
- Addressed customer complaints quickly and professionally Addressed customer complaints quickly and professionally to maintain a positive reputation.
- Communicated with kitchen staff to deliver meals on time.
- Document orders accurately to track sales and properly bill guests.
- Answered customers' questions, recommended items, and recorded order information.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Addressed guest and employee complaints promptly to ensure customer satisfaction and foster a positive work environment.
- Promoted excellent service to customers, leading to increased referrals and higher walk-in business.
- Increased sales significantly by upselling higher-end products to customers.
- Monitored patrons for alcohol intake at appropriate levels and took measures to curtail inappropriate behavior.
- Collaborated with kitchen staff to provide suitable food alternatives for customers with dietary needs.
- Strategically timed check-ins with customers Strategically timed check-ins with customers to ensure satisfaction with meals.
IN Army National Guard SGT
IN Army National Guard
03.1999 - 03.2013
Soldier Readiness Center NCOIC (SGT)
US Army
02.2003 - 10.2010
- Performed as a fire team member during situational training exercises and infantry dismounted battle drills.
- Rated job performance for 6 subordinates providing timely and effective feedback.
- Coached and mentored new recruits, fostering high-performing teams through targeted skill development.
- Implemented security protocols to safeguard military property and personnel during operations.
- Evaluated environments and implemented security measures.
- Facilitated communication between unit leadership and superiors to effectively assign tasks.
- Assessed individual capabilities to support development of combat readiness and fitness. based on fitness and combat readiness.
- Delivered prompt first aid and medical care to injured personnel, optimizing outcomes.
- Supported personal and professional growth of subordinates by maintaining awareness of their challenges and providing guidance.
- Assembled, disassembled and maintained various weapons for operational readiness.
- Worked weekends and long hours in deployed locations to complete Soldiers' paperwork.
- Completed WLC program upon receipt of sGT as part of leadership development.
Education
Bachelor Of Science - Business Management With Applied Psychology
American InterContinental University
Schaumburg, ILAssociate Of Science - Legal Administrative Assisting
Sawyer Business College
Hammond, INSkills
- Document Management
- Information Management
- Database management
- Records management
- Data Confidentiality
- Data entry
- MS Office
- Microsoft Excel
- Office Administration
- Office procedures
- Supplies Ordering
- Scheduling
- Multi-Line Phone Systems
- Customer Service
- Administrative Support
- Administrative support
- Customer service
- Presentation Creation
- Report preparation
- Document control
- Presentation creation
- Team Leadership
- Staff Management
- Employee Supervision
- Task delegation
- Resource management
- Resource optimization
- Operational efficiency
- Continuous Improvement
- Process improvement
- Quality assurance
- Deadline Adherence
- Work prioritization
- File management
- File system optimization
- Problem solving
- Problem-solving
- Decision-making
- Goal Setting
- Relationship building
- Team Collaboration
- Professional communication
- Verbal communication
- Stakeholder communication
- Flexible schedule
- Attention to Detail
- Attention to detail
- Deadline Adherence
- Operations management
- Business Administration
- Business administration
- Team leadership
- Operational efficiency
- Resource allocation
- Resource management
- Supplies ordering
- Staff management
- Multi-line phone systems
- File system optimization
- Goal setting
- Regulatory compliance
- Decision-making
- Office administration
- Operations management
Timeline
DL Classroom Administrator
Westaff Staffing and IN Army National Guard
11.2021 - Current
Food Server
The Wheel Family Restaurant
01.2012 - 12.2021
Soldier Readiness Center NCOIC (SGT)
US Army
02.2003 - 10.2010
IN Army National Guard SGT
IN Army National Guard
03.1999 - 03.2013
Bachelor Of Science - Business Management With Applied Psychology
American InterContinental University
Associate Of Science - Legal Administrative Assisting
Sawyer Business College