Cassandra FINEGAN
Hammond,IN
Summary
Proven leader and efficient administrator, adept in Office Administration and fostering Team Collaboration, significantly enhanced operational efficiency at Westaff Staffing and IN Army National Guard. Excelled in implementing continuous improvement strategies and leveraging MS Office to streamline processes, achieving notable advancements in information management and customer service. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Administrative Assistant position. Ready to help team achieve company goals.
Overview
25
25
years of professional experience
Work History
DL Classroom Administrator
Westaff Staffing and IN Army National Guard
Gary, IN
11.2021 - Current
- Networked with industry professionals to exchange best practice knowledge and stay abreast of latest developments.
- Maintained personnel records and updated internal databases to support document management.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Conducted regular reviews of operations and identified areas for improvement.
- Collected, arranged, and input information into database system.
- Evaluated customer needs and feedback to drive product and service improvements.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Gathered, organized and input information into digital database.
- Maintained database systems to track and analyze operational data.
- Frequently inspected production area to verify proper equipment operation.
- Developed strategies to streamline and improve office procedures.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Managed filing system, entered data and completed other clerical tasks.
Food Server
The Wheel Family Restaurant
Hammond, IN
01.2012 - 12.2021
- Explained menu items and suggested appropriate options for food allergy concerns.
- Elevated customer satisfaction through followup and enthusiastic customer service.
- Cultivated warm relationships with regular customers.
- Practiced good time management to deliver customers' prepared orders quickly and accurately.
- Pitched in with cleaning and closing tasks to keep restaurants running smoothly.
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
- Participated in training and development to stay updated with company policies and procedures and improve customer service skills.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Handled special requests from guests to build positive relationships by meeting off-menu customer needs.
- Learned and followed local alcohol laws to keep restaurants compliant with laws and regulations.
- Addressed customer complaints quickly and professionally to avoid negative reviews and loss of business.
- Communicated with kitchen staff clearly and accurately to deliver meals within desired timeframes.
- Documented orders accurately to track sales and properly bill guests.
- Restocked supplies during downtime to continue meeting customer demand for products and services.
- Answered customers' questions, recommended items, and recorded order information.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Increased sales significantly by upselling higher-end products to customers.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
IN Army National Guard SGT
IN Army National Guard
03.1999 - 03.2013
Soldier Readiness Center NCOIC (SGT)
US Army
Camp Atterbury, IN (Edinburgh)
02.2003 - 10.2010
- Performed as fire team member during situational training exercises and infantry dismounted battle drills.
- Secured and protected military property, assets, and personnel.
- Coached and mentored new recruits for motivated, high-performing teams.
- Delivered prompt first aid and medical care to injured personnel, optimizing outcomes.
- Assembled, disassembled and maintained various weapons for operational readiness.
- Risk-assessed environments and implemented appropriate security measures.
- Coordinated with unit leadership and direct superiors for taskings and managed subordinates to execute.
- Gave individual evaluations based on fitness and combat readiness.
- Responded to and assisted in medical emergencies.
- Maintained awareness of subordinates' personal problems and shortcomings, supporting personal and professional growth.
- Prepared and submitted personnel, ordnance and operational reports.
- Upheld code of conduct and maintained professionalism in stressful situations.
- Memorized mobilization and Demobilization policies and led training for company personnel.
- Worked weekends and long hours in deployed locations to complete Soldiers appropriate paperwork.
- Rated job performance for 6 subordinates providing timely and effective feedback.
- Upheld Army dress and appearance regulations for professional appearance.
- Completed WLC program upon receipt of sGT as part of leadership development.
Education
Bachelor Of Science - Business Management With Applied Psychology
American InterContinental University
Schaumburg, IL06.2008
Associate Of Science - Legal Administrative Assisting
Sawyer Business College
Hammond, IN07.1996
Skills
- Office Administration
- Resource optimization
- Information Management
- Presentation Creation
- Customer Service
- Staff Management
- Supplies Ordering
- Employee Supervision
- Multi-Line Phone Systems
- Work Planning and Prioritization
- Attention to Detail
- Number wpm Typing Speed
- Deadline Adherence
- Relationship Development
- Team Collaboration
- Goal Setting
- MS Office
- Mail handling
- Document Management
- Record preparation
- Business Administration
- Flexible Schedule
- Scheduling
- Continuous Improvement
- Data Confidentiality
- Administrative Support
Timeline
DL Classroom Administrator
Westaff Staffing and IN Army National Guard
11.2021 - Current
Food Server
The Wheel Family Restaurant
01.2012 - 12.2021
Soldier Readiness Center NCOIC (SGT)
US Army
02.2003 - 10.2010
IN Army National Guard SGT
IN Army National Guard
03.1999 - 03.2013
Bachelor Of Science - Business Management With Applied Psychology
American InterContinental University
Associate Of Science - Legal Administrative Assisting
Sawyer Business College