Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Cassandra Finn

North Fort Myers,FL

Summary

Offering positive attitude and strong interpersonal skills, eager to learn and develop in (Desired) role. Brings a solid grasp of customer service principles and effective communication techniques. Ready to use and develop problem-solving and mentoring skills in [Desired Position] role.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Records Clerk

Fort Myers Police Department
05.2024 - Current
  • Handle public records requests for reports, body camera, and documentation.
  • Work in a timely manner to provide records to lawyers, other law enforcement agencies, and private citizens.
  • Redact necessary information in accordance with Florida Public Records Laws.

911 Dispatcher, Call Taker

Fort Myers Police Department
03.2023 - 05.2024
  • Answer incoming 911 and non-emergency calls.
  • Provide essential services to handle multiple different outcomes.
  • Remain calm in high stress situations and use deescalation tactics when necessary.

Blue Cross Blue Shield of Alabama Call Rep

Alta Resources
09.2022 - 03.2023
  • Answer incoming calls from approximately 30 fellow team members and assist in locating the necessary information for providers on claims.
  • Handle escalation calls on behalf of supervisors when requested by providers.
  • Provide on the job training for fellow team members to become more independent in locating necessary information.

Bookseller, Customer Service, Receiver, Processor

Gene's Books
11.2021 - 08.2022
  • Greet all customers and assist with locating desired titles.
  • Clean and organize titles in their respective genres.
  • Process and receive orders daily and confirm inventory for all titles within the store.

Emergency Room Tech, Unit Secretary, Scrub Tech

University of Louisville, Jewish Hospital ER
12.2020 - 11.2021
  • Work alongside physicians and nurses to provide care to all incoming patients into the hospital.
  • Follow care plans established by the physician in a timely manner to ensure the patient is treated properly.
  • Keep all patient rooms as clean as possible for current and future patients.
  • Answer all incoming calls for the ER and when needed connect them to the correct department or physician.

Emergency Medical Technician

Louisville Metro EMS
06.2018 - 12.2020
  • Respond to all calls for service in accordance with policy and procedure.
  • Treat and transport patients to their desired facility for continued treatment.
  • Maintain proper certification and complete continued education hours.

Education

Associate of Science - Surgical Technology

ATA College
Fort Myers, FL

Forensic Psychology -

SNHU Online
Manchester, NH

General Studies -

University of Louisville
Louisville, KY

Skills

  • Customer service
  • Dedication
  • Goal oriented
  • Works Well Under Pressure
  • Computer skills
  • Complaint handling
  • Strong organization
  • Critical decision-making skills
  • Typing speed

Certification

Basic Life Saving CPR Certification, 02/15/26

National Association of EMT Certification (expired)

Kentucky Board of EMS Certification (expired)

Timeline

Records Clerk

Fort Myers Police Department
05.2024 - Current

911 Dispatcher, Call Taker

Fort Myers Police Department
03.2023 - 05.2024

Blue Cross Blue Shield of Alabama Call Rep

Alta Resources
09.2022 - 03.2023

Bookseller, Customer Service, Receiver, Processor

Gene's Books
11.2021 - 08.2022

Emergency Room Tech, Unit Secretary, Scrub Tech

University of Louisville, Jewish Hospital ER
12.2020 - 11.2021

Emergency Medical Technician

Louisville Metro EMS
06.2018 - 12.2020

Associate of Science - Surgical Technology

ATA College

Forensic Psychology -

SNHU Online

General Studies -

University of Louisville

Similar Profiles

CREATE PROFILE
Cassandra Finn