Lacora Hardy
Jacksonville
Summary
Results-driven Records Clerk with expertise in crisis management and records accuracy. Enhanced operational efficiency through process optimization and effective communication. Managed confidential information and ensured compliance while maintaining high standards in fast-paced environments. Experienced in organizing physical and digital filing systems, data entry, and document retrieval, contributing to improved office efficiency through new record-keeping procedures.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Records Clerk
Critical Response Stragies
Sanderson
08.2025 - Current
- Prepared new files according to company needs and schedules.
- Created or updated records with new files or information.
- Performed quality control checks to ensure accuracy of information entered into database.
- Maintained accurate records for critical response operations and logistics.
- Processed incoming documentation and organized files for easy retrieval.
- Assisted in managing confidential information and ensuring compliance standards.
Insurance Rep
Axiom
Jacksonville
07.2024 - 12.2024
- Streamlined claim processing, enhancing customer experience and reducing resolution times
- Collaborated to resolve complex insurance issues, enhancing client satisfaction through effective problem-solving
- Implemented innovative strategies, improving claim accuracy and reducing errors
- Managed high-volume property insurance claims, ensuring quality standards while addressing processing bottlenecks
- Partnered with cross-functional teams to address escalated property claims and implement process improvements, boosting operational efficiency
- Reviewed and validated insurance documentation to ensure compliance with regulatory requirements and company policies
- Provided comprehensive support to policyholders through clear communication and efficient claim resolution strategies
- Developed data-driven solutions for property claim assessments, integrating risk analysis methods to optimize decision-making processes
- Executed strategic claim resolution protocols, reducing processing time while maintaining strict compliance with industry standards
- Oversaw remote property claims to enhance service delivery and efficiency
EVS Technician
Sodexo
Jacksonville
09.2023 - 04.2024
- Expedited room turnover by executing comprehensive environmental services, increasing patient throughput
- Supported optimal patient flow by coordinating with nursing staff for room cleaning schedules, minimizing delays
- Enhanced hospital safety through strategic cleaning in high-traffic areas, minimizing contamination risks
- Partnered with nursing teams to streamline room preparation schedules, ensuring seamless patient transitions while upholding strict environmental hygiene protocols
- Ensured stringent infection control by adhering to medical waste handling protocols, supporting hospital safety
- Monitored and implemented specialized medical waste handling procedures, maintaining compliance with Joint Commission standards across hospital units
- Implemented specialized medical waste protocols and infection control measures across hospital units, ensuring full compliance with Joint Commission standards
- Prioritized cleanliness in patient areas for heightened hygiene, reducing infection risks
Emergency Dispatcher
Lyneer Staffing Solutions
Jacksonville
05.2023 - 09.2023
- Monitored multiple radio frequencies and incoming calls simultaneously to ensure rapid emergency response
- Dispatched appropriate personnel and resources using multiple radio channels and communication tools, optimizing response times
- Coordinated resources and personnel in managing emergency response to optimize incident outcomes
- Collaborated with field personnel and internal teams to ensure effective communication during emergencies
- Maintained accurate logs and reports of calls and dispatch activities to support compliance and accountability
- Maintained strict confidentiality and composure in high-stress and high-security environments, supporting effective crisis management
- Utilized Microsoft Excel to track data, generate reports, and support operational documentation, enhancing workflow efficiency
Customer Service Rep
Sagility Healthcare
Jacksonville
03.2018 - 04.2023
- Conducted expedient payment transactions, reducing wait times for customers
- Streamlined claims processing, reducing errors and delays to expedite service delivery
- Enhanced policy comprehension, elevating customer satisfaction through clear explanations of complex terms
- Facilitated online health policy registration, enhancing user experience and increasing enrollment
- Optimized operations through multi-screen software navigation, increasing workflow efficiency
Collections Rep
Wells Fargo
Jacksonville
02.2015 - 03.2018
- Led mortgage collection initiatives to establish effective payment arrangements
- Developed tailored repayment solutions to strengthen portfolio stability
- Resolved complex account issues to maintain high customer satisfaction
Detainee Intake Administrator
Critical Response Strategies
Sanderson
06.2025
- Coordinated and processed the intake of all inmates, including documentation, searches, medical screening coordination, and property inventory, ensuring compliance with facility protocols
- Reviewed and verified legal documentation (warrants, court orders, transfer papers) to ensure proper intake procedures were followed, reducing intake errors
- Conducted and recorded initial classification assessments and coordinated appropriate housing placements, optimizing inmate management
- Communicated with arresting agencies, legal representatives, and internal staff about inmate status and documentation needs, facilitating seamless intake processes
- Input and updated inmate data in secure facility databases, maintaining accurate intake logs and records to support operational efficiency
- Ensured the intake area remained secure, clean, and compliant with health and safety regulations, minimizing safety risks
- Exhibited strong attention to detail, documentation, and compliance, reducing administrative errors
- Managed stressful and high-pressure situations with professionalism and control, maintaining operational stability
- Utilized excellent communication, organization, and interpersonal skills to support team effectiveness
Emergency Dispatcher
Critical Response Strategies
Sanderson
06.2025
- Monitored multiple radio frequencies and incoming calls simultaneously to ensure rapid emergency response
- Coordinated resources and personnel during emergency responses to enhance incident outcomes
- Ensured strict confidentiality and composure in high-stress, high-security environments to facilitate effective crisis management
- Maintained accurate and detailed logs and reports of all calls and dispatch activities, ensuring compliance and accountability
Education
Diploma - High school diploma or GED
Wayne County High School
Jesup, GA12-2001
Skills
- Analysis skills
- ICD-9
- Negotiation
- Microsoft Outlook
- Grammar
- Customer support
- Collections
- Insurance
- Data Entry
- Communication skills
- Research
- Case management
- Radio communications
- TypeScript
- Social work
- Document management
- Process Optimization
- Quality Assurance
- SharePoint
- Customer Service
- Order Picking
- Computer Skills
- ERP systems
- Community engagement
- 10-key data entry
- Administrative support
- Account Management
- Typing
- English
- Adobe Illustrator
- Microsoft Office
- Zoom
- Cash handling
- Swift
- Problem Solving
- Customer Retention
- Conflict Resolution
- Documentation
- Legal documentation
- Windows
- Client interaction
- Cash register
- AWS
- Shipping Receiving
- Microsoft Excel
- Team leadership
- Incident management
- Emergency management
- Productivity software
- Microsoft PowerPoint
- Mentoring
- Organizational skills
- Phone etiquette
- Process improvement
- Management
- Leadership
- Training programs
- Dispatching
- Word processing
- Contracts
- Risk analysis
- Record keeping
- Data entry
- Records management
Certification
Driver's License
Work Preference
Salary Range
$68000/yr - $200000/yrTimeline
Records Clerk
Critical Response Stragies
08.2025 - Current
Detainee Intake Administrator
Critical Response Strategies
06.2025
Emergency Dispatcher
Critical Response Strategies
06.2025
Insurance Rep
Axiom
07.2024 - 12.2024
EVS Technician
Sodexo
09.2023 - 04.2024
Emergency Dispatcher
Lyneer Staffing Solutions
05.2023 - 09.2023
Customer Service Rep
Sagility Healthcare
03.2018 - 04.2023
Collections Rep
Wells Fargo
02.2015 - 03.2018
Diploma - High school diploma or GED
Wayne County High School