Tehya Ketchum
Ute Mountain Ute Tribe
Towaoc,CO
6
years of professional experience
Dependable professional with a diverse background in records management and journalism. Proficient in maintaining accurate records and enhancing customer experiences through excellent communication skills and a focus on problem-solving.
Work History
Records Clerk
8 Months- Maintained accurate records through systematic filing and data entry processes.
- Assisted in implementing electronic record management systems to enhance efficiency.
- Processed incoming documents, ensuring proper classification and timely distribution.
- Collaborated with team members to streamline record retrieval procedures.
- Trained new staff on record-keeping protocols and best practices for data management.
Journalist
1 Year 9 Months- Researched and wrote articles on tribal affairs, culture, and community events.
- Conducted interviews with community members and leaders to gather insights and perspectives.
- Collaborated with editors to ensure accuracy and clarity in published content.
- Developed multimedia content, including photos and videos, to enhance storytelling.
- Managed social media accounts to promote stories and engage with the audience.
- Edited submissions for grammar, style, and adherence to publication standards.
- Assisted in organizing community outreach events to increase awareness of tribal issues.
- Reviewed local news coverage for relevance and provided feedback on improvements needed.
- Wrote, edited and produced stories for Internet and digital channels.
- Developed story ideas and conducted interviews with industry experts and celebrities.
- Researched and gathered information to develop accurate and credible stories.
- Covered high-profile events such as political elections and natural disasters, providing timely updates to readers.
- Conducted thorough fact-checking of all written materials, maintaining the integrity of published content.
- Edited and proofread articles to achieve peak accuracy and quality.
- Utilized social media to engage readers and promote content.
- Increased readership through engaging storytelling and attention-grabbing headlines.
- Utilized social media channels to promote articles and interact with readers, increasing online engagement rates.
- Utilized Software to produce professional pieces.
- Proved successful working within tight deadlines and a fast-paced environment.
Wildlife/ Brunot Receptionist
9 Months- Greeted and assisted visitors, ensuring a welcoming environment.
- Managed multi-line phone system, directing calls efficiently to appropriate departments.
- Scheduled appointments and maintained calendars for team members, enhancing organizational efficiency.
- Processed incoming and outgoing mail, ensuring timely delivery of communications.
- Maintained office supplies inventory, coordinating with vendors for restocking needs.
- Provided administrative support by preparing documents and reports as required by staff.
- Implemented filing systems for documents, improving retrieval speed and accuracy.
- Assisted in onboarding new employees, facilitating introductions and training sessions.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained visitor log for entering and leaving facility for security purposes.
- Assisted with planning office events and meetings for smooth execution.
Dispatch
3 Months- Assisted in training new hires on dispatch protocols, contributing to a well-prepared workforce.
- Expedited order fulfillment, coordinating effectively with the warehouse team to ensure timely dispatch of products.
- Optimized dispatch operations by implementing efficient route planning and resource allocation strategies.
- Achieved timely dispatch of orders using effective time management strategies during the picking process.
- Reduced response times for emergency calls with improved dispatch procedures and coordination.
- Maintained accurate records of dispatch activities, contributing to data-driven decision-making processes.
- Improved response times to emergencies by maintaining effective communication with dispatch centers.
- Streamlined communication between dispatch and drivers, ensuring timely and accurate delivery information.
- Managed detailed logs of dispatch activities to support continuous improvement initiatives.
- Managed daily operations for a busy fuel dispatch center, overseeing scheduling and logistics.
- Managed dispatch teams effectively, leading to seamless coordination between central station personnel and field units during emergencies.
- Created a safe working environment through strict adherence to safety guidelines within the dispatch area.
- Clearly and effectively communicated with other drivers and dispatch via radio.
Security Officer
1 Year 4 Months- Monitored security systems and conducted regular patrols to ensure safety of premises.
- Responded promptly to incidents and emergencies, maintaining calm and order among visitors and staff.
- Collaborated with law enforcement agencies on investigations and incident reports for enhanced security measures.
- Trained new personnel on security protocols, fostering a culture of safety and compliance.
- Implemented improvements in surveillance monitoring processes, increasing response efficiency during critical situations.
- Analyzed potential security risks and developed proactive strategies to mitigate threats to property and personnel.
- Maintained accurate logs of daily activities, ensuring thorough documentation for future reference or audits.
- Participated in community outreach programs, enhancing relationships between the tribe and local residents regarding safety initiatives.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Reported suspicious activities and persons to law enforcement.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
Education
Telecommunication Officer
High School Diploma
Skills
Filing systems expertise
Electronic archiving
Document analysis
Numeracy skills
Appointment scheduling
Indexing documents
Filing systems
Clerical skills
Document scanning
Filing system organization
Records management
Phone answering
Computer operations
Data entry
Dependable and responsible
File/records maintenance
Fast learner
Scanners and copiers
Confidential materials handling
Organizational skills
Office support
Office equipment operation
Relationship building
Administrative functions
Microsoft Excel expertise
Goods storage and tracking
Work Planning and Prioritization
Organization skills
Teamwork
Customer service
Problem-solving
Multitasking Abilities
Reliability
Excellent communication
Verbal and written communication
Timeline
Records Clerk
Ute Mountain Ute Tribe
11.2025 - 07.2026Read More
Journalist
Ute Mountain Ute Tribe
04.2023 - 01.2025Read More
Wildlife/ Brunot Receptionist
Ute Mountain Ute Tribe
07.2022 - 04.2023Read More
Dispatch
Bureau of Indian Affiars
03.2022 - 06.2022Read More
Security Officer
Ute Mountain Ute Tribe
11.2020 - 03.2022Read More
Indian Police Academy
Telecommunication Officer
Read More
San Jaun College
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Sherman Indian High School
High School Diploma
Read More