Cassandra Florence
Warner,SD
Summary
Dedicated administrative specialist known for exceptional customer service and effective schedule coordination. Experienced in managing executive calendars and processing invoices, contributing to smooth office operations and improved team productivity.
Overview
18
18
years of professional experience
Work History
Secretary
Kippley Group
Aberdeen, South Dakota
10.2010 - Current
- Managed office communications and scheduled appointments for executives.
- Maintained filing systems and ensured access to important documents.
- Assisted in preparing reports and presentations for management review.
- Handled incoming inquiries and directed them to appropriate personnel.
- Implemented office procedures to enhance workflow efficiency and organization.
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
- Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
- Performed data entry into computer systems; ensured accuracy of all entered information.
- Responded to customer inquiries via email or telephone in a polite and professional manner.
- Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
- Processed invoices for payment; tracked payments received from vendors and clients.
- Provided administrative support to the Office Manager and other staff members.
- Proofread documents before submission; corrected any errors found in grammar or punctuation.
- Greeted visitors and directed to appropriate location or person.
- Ordered supplies as needed; tracked inventory levels and placed orders with vendors when necessary.
- Managed calendar reminders for upcoming deadlines or events associated with the office.
- Assisted with accounts receivable and accounts payable functions.
- Organized and maintained executive calendars, including scheduling meetings, travel arrangements and conference calls.
- Updated contact lists on a regular basis; created new contacts as needed.
- Sent and distributed mail and parcels.
- Reviewed billing statements for accuracy prior to submitting them for payment processing.
- Sorted mail and distributed it to appropriate personnel or departments within the organization.
- Assisted with special projects or tasks related to departmental functions upon request.
- Anticipated leadership needs by preparing or gathering records, reports and correspondence.
- Managed multiple calendars and contacts using computer software.
- Created and updated spreadsheets to track and report data.
- Developed an efficient document tracking system which allowed quick access to all necessary paperwork.
- Provided assistance with onboarding new employees by preparing orientation materials.
Tape Operator
3M
Aberdeen, South Dakota
10.2017 - 02.2018
- Operated tape applying machines to ensure efficient production flow.
- Monitored quality of finished products for compliance with standards.
- Coordinated with team members to maintain safe working environment.
- Conducted routine maintenance on application equipment to prevent downtime.
- Prepared materials and tools for daily production tasks and setups.
- Collaborated with supervisors to optimize workflow and address issues promptly.
Crew Member
McDonald's
Aberdeen, South Dakota
04.2008 - 06.2008
- Prepared and served food items following safety and quality standards.
- Maintained cleanliness of dining area and kitchen equipment throughout shifts.
- Assisted customers with orders, ensuring a positive dining experience.
- Collaborated with team members to meet service goals during peak hours.
- Operated cash registers, handling transactions accurately and efficiently.
Education
High School Diploma -
Roncalli High School
05-2010
Some College (No Degree) - Surge Tech
Presentation Collage
Some College (No Degree) - Accounting
Northern State University
Some College (No Degree) - Accounting And Business Finacing
Southern New Hampshire University
Skills
- Administrative management
- Document assembly
- Office Application Skills
- Schedule coordination
- Billing processing
- Consumer assistance
Education and Training
other,other,other,other
Timeline
Tape Operator
3M
10.2017 - 02.2018
Secretary
Kippley Group
10.2010 - Current
Crew Member
McDonald's
04.2008 - 06.2008
High School Diploma -
Roncalli High School
Some College (No Degree) - Surge Tech
Presentation Collage
Some College (No Degree) - Accounting
Northern State University
Some College (No Degree) - Accounting And Business Finacing
Southern New Hampshire University