Cassandra Flowers
Oakdale,CA
Summary
Dynamic professional with extensive experience in guest relations and operational management at Chicken Ranch Casino. Proven ability to enhance customer satisfaction through effective problem-solving and time management. Skilled in optimizing workflows and training teams, resulting in improved service delivery and operational efficiency. Committed to fostering a positive environment for both guests and staff.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Front Desk Supervisor
Chicken Ranch Casino
Jamestown, CA
06.2024 - Current
- Supervised front desk operations, ensuring exceptional guest service and efficient check-in/check-out processes.
- Trained and mentored team members on customer service standards and operational procedures.
- Managed scheduling and staff assignments to optimize workflow during peak hours.
- Resolved guest complaints promptly, enhancing overall customer satisfaction and loyalty.
Dispatch Managers
Cargeau Transportation Inc.
Livermore, CA
09.2020 - 08.2023
- Managed daily dispatch operations to ensure timely delivery of goods.
- Coordinated with drivers and clients to optimize route planning and scheduling.
- Supervised team members, providing training on compliance and safety protocols.
- Implemented process improvements that enhanced operational efficiency and reduced delays.
Direct Care Agent
Davis Guest Home
Salida, CA
03.2020 - 02.2021
- Managed daily activities and well-being of residents to ensure a safe and nurturing environment.
- Performed routine cleaning tasks to ensure facility cleanliness and safety standards.
- Maintained high standards of room presentation by efficiently making beds and organizing linens.
- Oversaw food preparation processes to enhance kitchen efficiency. Coordinated with culinary staff to ensure timely and accurate meal assembly. Implemented best practices for food safety and hygiene in preparation areas.
- Executed treatment plans to enhance patient health outcomes and satisfaction.
Education
High School Diploma - Basic
Fred C. Beyer High School
Modesto, CA06.2007
Skills
Guest relations
Time management
Reservations management
Problem-solving skills
Certification
CPR
Narcan
First Aide
Timeline
Front Desk Supervisor
Chicken Ranch Casino
06.2024 - Current
Dispatch Managers
Cargeau Transportation Inc.
09.2020 - 08.2023
Direct Care Agent
Davis Guest Home
03.2020 - 02.2021
High School Diploma - Basic
Fred C. Beyer High School