Cassandra Fraker
Toledo
Summary
Results-driven Pharmacy Technician Supervisor with expertise in staff development, regulatory compliance, and workflow optimization. Proven ability to enhance team performance and ensure adherence to standards.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician Supervisor
Promedica
Toledo, OH
04.2018 - 04.2026
- Supervised daily operations of pharmacy team, ensuring compliance with regulatory standards.
- Trained and mentored junior pharmacy technicians to enhance skill development and efficiency.
- Streamlined workflow processes, increasing productivity within the pharmacy department.
- Conducted performance evaluations for pharmacy staff, fostering professional growth and accountability.
- Developed training materials for new hires, standardizing procedures across the team.
- Promoted a culture of excellence within the pharmacy team through regular performance evaluations, constructive feedback sessions, and goal-setting exercises.
- Maintained a safe work environment by enforcing strict compliance with federal and state regulations, minimizing risk of errors.
- Ensured proper storage of medications according to manufacturer guidelines, maintaining drug quality and efficacy.
- Championed continuing education opportunities for staff members, promoting professional development and enhancing skill sets across the team.
- Coordinated schedules for pharmacy staff members while considering workload demands and individual availability to ensure adequate coverage during peak hours.
- Supervised 20+ pharmacy technicians and coordinated day-to-day assignments.
- Trained pharmacy interns and newly hired pharmacy technicians.
- Removed trash and straightened counters to keep pharmacy area clean and neat.
Pharmacy Technician
Heartland Healthcare Services
Toledo, OH
10.2004 - 06.2018
- Received and entered digital admit orders from nursing homes for patients into the EMAR system.
- Answered incoming calls from medical professionals and routed them to the appropriate areas.
- Picked correct medication, for the correct patient in the correct dose form and quantity, labeled and packaged for shipment.
- Aseptically compounded a variety of medications in a timely manner.
- Maintained all compounding areas to USP 797/800 standards and documented compliance.
- Any and all other duties required.
Pharmacy Technician
Wood County Hospital
Bowling Green, OH
03.2016 - 04.2018
- Managed medication dispensing and inventory control processes to ensure accuracy.
- Assisted pharmacists in preparing and labeling medications for patient prescriptions.
- Trained new pharmacy technicians on operational procedures and safety protocols.
- Conducted regular audits of medication inventory to maintain compliance with regulations.
- Led initiatives to enhance training programs, resulting in improved staff performance and satisfaction.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Entered and processed patients' prescriptions into internal system.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Counted, measured, and compounded medications following standard procedures.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Aided pharmacists in preparing sterile compounding products for IV administration using aseptic techniques.
Education
Bachelor of Science - Speech Language Pathology
University of Toledo
Toledo, OH12-2008
Skills
- Sterile compounding
- Workflow optimization
- Aseptic technique
- Problem-solving skills
- Team collaboration
- Manual and automated medication dispensing
- Staff development
- Intravenous admixture preparation
- Regulatory compliance
- FDA and HIPAA compliance
- Problem-solving
- Time management
- Attention to detail
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Decision-making
- Training and mentoring
- Employee supervision
- Employee recruitment and hiring
- Staff management
- Schedule management
Certification
- Certified Sterile Pharmacy Technician PTCB 2025
- Ohio Board of Pharmacy Certified Pharmacy Technician 2016
- Certified Pharmacy Technician PTCB 2014
Timeline
Certified Pharmacy Technician Supervisor
Promedica
04.2018 - 04.2026
Pharmacy Technician
Wood County Hospital
03.2016 - 04.2018
Pharmacy Technician
Heartland Healthcare Services
10.2004 - 06.2018
Bachelor of Science - Speech Language Pathology
University of Toledo