Cassandra Francis
I find that the harder I work, the more luck I seem to have.
Thomas Jefferson
Summary
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Led teams with focus on achieving goals and improving processes. Demonstrated leadership in project management and team collaboration. Utilized problem-solving and communication skills to drive success.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Team Leader
Popeye's Louisiana Kitchen
11.2024 - Current
- Managed daily cash intake by counting out registers and tabulating profits.
- Coached employees on interactions with customers to drive exceptional service.
- Maintained cleanliness and organization of work area.
- Taught staff upselling techniques to meet revenue targets.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
Cashier
Walmart
03.2020 - 11.2024
- Processed customer transactions and provided excellent customer service.
- Managed returns and exchanges in accordance with store policies.
- Operated register for cash, check, and credit card transactions, maintaining accuracy.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
Genpact
07.2019 - 10.2022
- Monitored chargeback rates and developed strategies to minimize financial losses due to fraud.
- Analyzed and reviewed confidential and highly sensitive investigative material concerning various parties.
- Monitored real-time queues and analyzed high-risk transactions from specified points of sale within business portfolio.
- Coordinated with law enforcement and other external agencies to support fraud investigations and prosecutions.
Nissan North America
Forklift
06.2016 - 04.2022
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked flexible hours across night, weekend, and holiday shifts.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Proven ability to learn quickly and adapt to new situations.
Education
High School Diploma -
05-1996
Skills
- Cash management
- Employee coaching
- Customer service
- Sales techniques
- Inventory control
- Transaction processing
- Fraud detection
- Database management
- Mentoring and coaching
- Shift leadership
- Cash handling
- Documentation and reporting
- Quality assurance
- Verbal and written communication
- Sales strategies
- Customer service focus
- Audit reporting
- Call center operations
Education and Training
other
Certification
- First Aid Certification
- MS Driver's License
- ServSafe Food Handler's Certification
- Fork Lift License
Languages
English
Full Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Loaded and unloaded trucks, feed lines with parts that were needed in a timely manner.
Work Preference
Work Type
Full TimePart TimeWork Location
On-SiteRemoteHybridImportant To Me
Flexible work hoursWork from home optionPaid time offStock Options / Equity / Profit Sharing401k matchPaid sick leaveHealthcare benefitsTeam Building / Company Retreats4-day work weekCareer advancementWork-life balanceCompany CulturePersonal development programsTimeline
Team Leader - Popeye's Louisiana Kitchen
11.2024 - Current
Cashier - Walmart
03.2020 - 11.2024
- Genpact
07.2019 - 10.2022
Nissan North America - Forklift
06.2016 - 04.2022
Canton High School - High School Diploma,
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