Cassandra Bechdel
Lemont,PA
Summary
Business professional prepared for leadership role with extensive experience in managing operations and driving business success. Proven track record of effectively overseeing daily operations, implementing strategic plans, and optimizing resources. Highly focused on team collaboration and achieving results, with reputation for reliability and adaptability. Expertise in financial management, staff development, and customer relations. Hardworking employee enthusiastic about learning. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
16
16
years of professional experience
Work History
Owner/Operator
Let's Glow Girls PSU
09.2025 - Current
- Developed and implemented marketing strategies to increase client retention and attract new customers.
- Fostered strong client relationships, addressing concerns promptly to enhance overall experience.
- Managed daily salon operations, ensuring high standards of service and customer satisfaction.
- Expanded salon offerings by staying current with industry trends, incorporating new treatments into the service menu as appropriate.
VIP Limousine Manager
Fullington Auto Bus Company
06.2016 - Current
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Led operational teams to enhance service delivery and customer satisfaction.
- Fostered a culture of teamwork and accountability among diverse teams within the organization.
- Managed and motivated employees to be productive and engaged in work.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Assistant Manager
The Hideaway
07.2024 - 06.2025
- Coordinated daily operations to ensure efficient service delivery and customer satisfaction.
- Trained and mentored team members to enhance performance and foster a collaborative work environment.
- Developed and implemented training programs to improve staff knowledge of menu items and service standards.
- Analyzed customer feedback to identify areas for improvement in service quality and operational efficiency.
- Collaborated with upper management on strategic initiatives designed to enhance customer engagement and retention.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Waitress/Bartender
The Phyrst
06.2012 - 06.2015
- Provided high-quality service. Maintained full knowledge of bar and menu items and made recommendations
- Made strong connections with guests to create loyalty.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported needs of 40-person wait staff who attended to specific needs of countless customers daily for a bar/restaurant with social relevancy and intentionality.
Waitress/Bartender
Westside Stadium
06.2010 - 06.2012
- Served high customer volumes during special events, nights, and weekends.
- Upsold menu items to customers, driving up per-sale revenues and maximizing profits.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
Education
Certified Esthetician -
06-2026
Core 1, 2, 3, Airbrushing, Master Academy - Sunless Tanning
05-2024
Bachelor of Arts - Interior Design
08-2013
No Degree - Undergraduate
06-2008
While enrolled at Penn State University, I was a member of the Penn State Competitive Cheerleading Team.
High School Diploma -
06-2005
Skills
- Highly responsible and reliable
- Works well under pressure
- Extensive hospitality background
- Upbeat, outgoing, and positive
- “Multitasking machine” with strong work ethic
- Master in winning over difficult guests
- Operations management
- Staff training and development
- Human resources
- Marketing expertise
Accomplishments
- Founded and grew Let's Glow Girls PSU, a luxury beauty studio specializing in custom spray tanning, eyelash extensions, lash lifts, brow services, professional teeth whitening, facials, and waxing.
- Became a Licensed Esthetician in Pennsylvania.
- Built a successful beauty brand serving clients in the heart of downtown State College, including a large Penn State student clientele.
- Expanded business offerings from spray tanning into a full-service esthetics salon, increasing revenue opportunities and client retention.
- Developed comprehensive client consultation and aftercare systems to deliver customized, high-quality results and exceptional customer experiences.
- Created educational resources and digital products for beauty professionals, including training materials, business resources, and certification programs.
- Managed all aspects of business ownership including marketing, branding, website development, scheduling, inventory management, retail sales, customer service, and financial operations.
- Established bridal beauty services including bridal spray tanning, makeup, and beauty preparation for weddings and special events.
- Built a strong online presence through social media marketing, client education, email campaigns, and digital content creation.
- Nominated for local "Best of" business awards, reflecting commitment to outstanding client service and community recognition.
- Displayed advanced customer service competencies in every position held. Earned top marks on performance reviews for service excellence; team player mentality; and proactive approach to improving processes, increasing revenues and resolving customer issues with expedience.
Timeline
Owner/Operator - Let's Glow Girls PSU
09.2025 - Current
Assistant Manager - The Hideaway
07.2024 - 06.2025
VIP Limousine Manager - Fullington Auto Bus Company
06.2016 - Current
Waitress/Bartender - The Phyrst
06.2012 - 06.2015
Waitress/Bartender - Westside Stadium
06.2010 - 06.2012
Central Pennsylvania Institute of Science And Technology - Certified Esthetician,
Norvell University - Core 1, 2, 3, Airbrushing, Master Academy, Sunless Tanning
The Art Institute of Pittsburgh - Bachelor of Arts, Interior Design
Penn State University - No Degree, Undergraduate
State College Area High School - High School Diploma,