Tracie Kolak

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Worked well in a team setting, providing support and guidance.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Passionate about learning and committed to continual improvement.
• Worked flexible hours across night, weekend, and holiday shifts.
• Managed time efficiently in order to complete all tasks within deadlines.
• Organized and detail-oriented with a strong work ethic.
• Paid attention to detail while completing assignments.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Strengthened communication skills through regular interactions with others.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Learned and adapted quickly to new technology and software applications.
• Proved successful working within tight deadlines and a fast-paced environment.
• Developed and maintained courteous and effective working relationships.
• Demonstrated strong organizational and time management skills while managing multiple projects.

• Served high customer volumes during special events, nights, and weekends.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
• Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
• Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
• Kept bar presentable and well-stocked to meet customer needs.
• Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
• Followed alcohol awareness procedures for preventing excessive guest intoxication.
• Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
• Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
• Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
• Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
• Adhered to state laws regarding alcoholic beverage services and customer regulations.
• Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
• Obtained cash bank and stocked service bar to prepare for operation.
• Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
• Built relationships with vendors to manage orders and negotiate costs.
• Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
• Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
• Created attractive bar displays by strategically arranging bottles and glasses.
• Prepared garnishes by evenly slicing and pitting fruits.
• Mixed unique and interesting cocktails for customers, including bar specials.
• Prepared custom drink orders by accurately measuring and mixing house ingredients.
• Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
• Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
• Assisted with inventorying beverage stock and bar supplies.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the patient experience.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
• Improved patients satisfaction by addressing and resolving complaints promptly.
• Managed insurance claims, and verified all insurances
• Proper intaking of demographics for patients

• Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
• Delivered exceptional customer service by addressing concerns promptly and professionally, ensuring customer loyalty.
• Contributed to team success with strong collaboration skills, participating in staff meetings and offering support when needed.
• Filed claims with vision and medical insurance companies to garner payment for optical services.
• Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
• Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
• Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
• Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
• Improved patient care by conducting comprehensive visual pre-testing procedures.
• Maintained clean and organized examination rooms, adhering to strict sanitation standards for optimal patient safety.
• Facilitated smooth communication between patients and optometrists, acting as a liaison for any concerns or questions.
• Instructed patients on contact lens insertion and removal and lens care guidelines.
• Collaborated with optometry staff to reach individual and team goals.
• Performed overall health assessments to aid optometrists in identifying potential eye-related conditions early on.
• Assisted optometrists in providing accurate diagnoses through precise measurements using specialized equipment.
• Assisted with dilating patients or using eye medications when directed by optometrist.
• Acquainted patients with procedures and explained purpose of testing to establish consent.
• Directed patients to exam rooms for initial evaluations and intake to aide physicians with carrying out efficient appointments.
• Verified insurances for total amounts
• Intake of demographics

• Processed patient specimens according to priority and documented results.
• Resolved unusual test orders by contacting physicians, nursing stations or reference laboratories.
• Assembled tourniquets, needles and blood collection devices to prepare work trays.
• Maintained exam rooms by ordering supplies, transporting specimens, washing and packing instruments and changing solutions.
• Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
• Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures.
• Treated patients requiring stabilization and resuscitation for variety of illnesses and injuries.
• Observed patient condition and notified physician of patient reaction to drugs, treatments and significant incidents.
• Worked with insurances closely for labs draws
• Demographics properly maintained

• Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
• Telephoned and interviewed patients and family members to obtain pre-registration information and confirm appointments.
• Investigated, triaged and resolved patient issues to encourage positive experience during patient visit.
• Obtained and recorded patient medical history, including prior surgeries, family medical issues and past ocular history.
• Instructed patient in care of use of various types of contact lenses, demonstrating insertion, removal and cleaning.
• Operated and maintained ophthalmic equipment in alignment with safety procedures.
• Obtained optical pressures, checked visual acuities and administered slit lamp exams to identify issues.
• Verbally intake of demographics for patients
• Inputting proper insurances

• Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.
• Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
• Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
• Obtained client medical history, including medication information, symptoms and allergies.
• Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
• Checked patient vitals such as temperature, blood pressure and blood sugar to stay on top of symptoms and keep [Job title] informed of changes.
• Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
• Oversaw and maintained patients' rooms, group living areas and nurse stations.
• Verified insurances for proper care plan
• Making sure demographics were properly provided and maintained

• Helped patients effectively manage routine bathing, grooming and other hygiene needs.
• Supported ambulation and physical therapy needs by conducting planned exercise routines.
• Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
• Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
• Documented all care actions by completing records and logs.
• Provided patients with personal hygiene assistance by giving bedpans, baths, backrubs and assisting with travel to bathroom.
• Maintained patient stability by checking vital signs and weight, testing urine and recording intake and outtake information.
• Maintaining the proper demographics
• Verifying insurances for patient careplans

• Transferred from ICU/ACUTE CARE 3RD FLOOR Provide excellence in care, healing and health to the individuals and communities we serve.
• Provided patients personal hygiene by giving bedpans, urinals, baths, showers, backrubs, shampoos, and shave: assisting with ambulation to bathroom, throughout the hallways.
• Provided daily activities of living by serving meals, feeding patients as necessary, repositioning, providing fresh water and snacks.
• Maintained stability by checking vitals, blood sugars, U/A's, recorded strict intake and output.
• ICU/ACUTE CARE.
• Monitoring vitals, taking temperatures, blood sugars, repositioning, bed baths, suctioning/mouth care, catheter care, and critical charting.
• Maintained charts and verifying insurances for care plans
• Making sure demographics were properly mainted

• Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
• Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
• Maintained a well-organized filing system to ensure easy access to important records and documents.
• Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
• Supported clinical staff by coordinating schedules, handling appointment confirmations, and updating patient records as needed.
• Responded to patient inquiries via phone and email, providing accurate information and resources while maintaining a professional demeanor.
• Coordinated schedules with patients and facility calendar.
• Utilized electronic health records software proficiently, enabling quick access to vital patient information when required.
• Facilitated communication between patients, healthcare providers, and insurance companies to ensure accurate billing and reimbursement.
• Assembled charts for new patients, confirming inclusion of requested medical history and diagnostic information.
• Collaborated with healthcare providers to create well-coordinated care plans tailored to individual patient needs.
• Coordinated referrals for specialized treatments or diagnostic tests, expediting care delivery for patients in need of additional support services.

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Implemented and verified insurances, worked directly with BC/BC, United Healthcare, etc