ALEXIS WELLS
Lakeview,US
Summary
Enthusiastic Customer Service Representative eager to contribute to team success through hard work, attention to detail, and excellent organizational skills. Motivated to learn, grow, and excel.
Overview
14
14
years of professional experience
5
5
years of post-secondary education
Work History
Patient Service Representative
Spectrum Health Hospital
Grand Rapids, MI
01.2023 - 04.2023
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Verified insurance eligibility and coverage for patients.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Managed patient registration process, confirming data accuracy and completeness.
- Handled customer service inquiries in person, via telephone and through email.
- Greeted and assisted patients with check-in procedures.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Responded to inquiries by directing calls to appropriate personnel.
Crew Member
McDonald's
Lakeview, MI
02.2022 - 08.2022
- Worked well with teammates and accepted coaching from management team.
- Worked front counter, drive-thru and other areas.
- Assisted other team members to achieve goals.
- Operated cash register to ring up final bill and process various forms of payment.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Collaborated with team members to complete orders.
- Stocked shelves to organize aisles in assigned department.
- Became familiar with products to answer questions and make suggestions.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Escalated problems or complaints to relevant supervisor or manager for resolution.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals, and collected payments.
- Accurately operated cash register to process customer payments.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Brewed coffee and tea and changed out drink station syrups.
- Documented customer orders and conveyed special requests to kitchen staff.
Crew Member`
Wendy's
Grand Rapids, MI
10.2011 - 04.2014
- Collaborated with team members to complete orders.
- Took orders, prepared meals, and collected payments.
- Worked front counter, drive-thru and other areas.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Worked well with teammates and accepted coaching from management team.
- Operated cash register to ring up final bill and process various forms of payment.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Prepared products following restaurant, health, and safety standards and procedures.
- Became familiar with products to answer questions and make suggestions.
- Stocked shelves to organize aisles in assigned department.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Assisted other team members to achieve goals.
- Accurately operated cash register to process customer payments.
Office Assistant
Grand Rapids Community College
Grand Rapids, MI
08.2009 - 11.2009
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Delivered clerical support by handling range of routine and special requirements.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Managed daily data entry and kept clerical information accurate and up-to-date.
Education
High School Diploma -
Rockford High School
Rockford, MI 08.2004 - 06.2009
No Degree - General Studies
Grand Rapids Community College
Grand Rapids, MINo Degree - Communication Technology Assistant
Montcalm Community College
Sidney, MIBachelor of Science - Human Services
Southern New Hampshire University
Hooksett, NH 03.2023 - Current
Skills
Enthusiastic Patient service representative/ Customer service Representative eager to contribute to team success through hard work, attention to detailAnd excellent organizational skills Motivated to learn, grow and excelSkilled in EpicMedical insuranceChart pullingDocument filingExtremely organizedSelf-motivatedData entryInsurance verifyingRecords maintenancePatient greetingInformation collectionPayment collection
Interpreting physician orders
Directing callers
Appointment Scheduling
Decision-Making
Dependable and Responsible
Flexible and Adaptable
Organization and Time Management
References
- Shelby Schaap-Shift Manager McDonald's
616-337-7952
14065 30th Ave, Lot 23
Remus, MI 49340
- Bill Wells-Owner Well's Lawncare
616-862-7346
343 Muskee Dr
Trufant, MI 49347
- Britny Barnes-Certified Occupational Therapy Assiant
616-498-6016
6905 Belhurst Ave NE
Belmont, MI 49306
Timeline
Bachelor of Science - Human Services
Southern New Hampshire University
03.2023 - Current
Patient Service Representative
Spectrum Health Hospital
01.2023 - 04.2023
Crew Member
McDonald's
02.2022 - 08.2022
Crew Member`
Wendy's
10.2011 - 04.2014
Office Assistant
Grand Rapids Community College
08.2009 - 11.2009
High School Diploma -
Rockford High School
08.2004 - 06.2009
No Degree - General Studies
Grand Rapids Community College
No Degree - Communication Technology Assistant
Montcalm Community College