Dedicated customer service representative with strong skills in active listening, problem resolution, and relationship building. Proven ability to train team members and manage customer inquiries effectively.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Community Health & Wellness Partners
Bellefontaine, OH
09.2024 - 03.2026
Assisted customers with inquiries, providing accurate information and support.
Trained new team members on procedures and customer service standards.
Managed appointment scheduling using electronic health record systems.
Collaborated with healthcare providers to streamline patient communication processes.
Medical Debt Collector
Credit Care
Bellefontaine, OH
10.2023 - 03.2024
Managed collection efforts for overdue medical accounts, ensuring compliance with regulations.
Communicated effectively with patients to negotiate payment plans and resolve disputes.
Conducted follow-up calls to ensure timely payments and maintain positive patient relations.
Utilized billing software to track account statuses and document collection activities.