Summary
Overview
Work History
Education
Skills
Timeline
Generic

Emma Robinson

Lakeview

Summary

Dedicated customer service representative with strong skills in active listening, problem resolution, and relationship building. Proven ability to train team members and manage customer inquiries effectively.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Community Health & Wellness Partners
Bellefontaine, OH
09.2024 - 03.2026
  • Assisted customers with inquiries, providing accurate information and support.
  • Trained new team members on procedures and customer service standards.
  • Managed appointment scheduling using electronic health record systems.
  • Collaborated with healthcare providers to streamline patient communication processes.

Medical Debt Collector

Credit Care
Bellefontaine, OH
10.2023 - 03.2024
  • Managed collection efforts for overdue medical accounts, ensuring compliance with regulations.
  • Communicated effectively with patients to negotiate payment plans and resolve disputes.
  • Conducted follow-up calls to ensure timely payments and maintain positive patient relations.
  • Utilized billing software to track account statuses and document collection activities.

Education

Chemical Dependency Counselor Assistant -

Wise Home Study
Ohio
06.2026

Skills

  • Customer service
  • Problem resolution
  • Active listening
  • Relationship building
  • Critical thinking
  • Data entry

Timeline

Customer Service Representative

Community Health & Wellness Partners
09.2024 - 03.2026

Medical Debt Collector

Credit Care
10.2023 - 03.2024

Chemical Dependency Counselor Assistant -

Wise Home Study