Cassandra Garcia
La Porte,TX
Summary
Dynamic professional with a proven track record at Lupe Tortilla, enhancing guest engagement and streamlining order management for high-volume dining. Excelled in safe food handling and exceptional customer service, significantly improving customer satisfaction. Skilled in cash handling and POS operation, adept at driving sales and promoting menu items effectively.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Server
Lupe Tortilla
2019.01 - Current
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe.
- Operated cash register for cash, and credit card transactions with excellent accuracy levels.
Host
Yard House Restaurant
2018.08 - 2019.01
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Maintained balanced cash drawer with correct money values and accurate documentation.
- Completed daily side work and opening and closing duties without fail.
Host
Pappasito’s Cantina
2017.10 - 2018.04
- Took reservations by phone and walk-in, answered customer questions, and informed of accurate wait times.
- Resolved guest and employee complaints to maintain complete customer satisfaction
- Supported servers, food runners, and bussers with keeping dining area ready for every guest and by making table side guacamole when ordered by guests.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Education
Associate Of Applied Science - Dental Hygiene
Houston Community College
Houston, TXHigh School Diploma -
Spring Woods High School
Houston, TX05.2018
Skills
- Guest Engagement
- Food inspection
- Order Management
- Food Running
- Safe Food Handling
- High-volume dining
- Bill computation
- Cash Handling
- Point of sale operation
- Quality Control
- Food sales and promotion
- Exceptional customer service
- Sales Techniques
- Menu Memorization
Certification
•Texas Alcoholic Beverage Commission
•Food Handlers Certification
Languages
Spanish
Professional Working
Timeline
Server
Lupe Tortilla
2019.01 - Current
Host
Yard House Restaurant
2018.08 - 2019.01
Host
Pappasito’s Cantina
2017.10 - 2018.04
Associate Of Applied Science - Dental Hygiene
Houston Community College
High School Diploma -
Spring Woods High School