Cassandra Garza
Edinburg,TX
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
14
14
years of professional experience
Work History
Banfield Pet Hospital
Mars Corp
02.2021 - 04.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted in training new hires, sharing best practices in customer service protocols specific to the healthcare industry.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
- Expanded knowledge on medical terminology and insurance policies through continuous learning initiatives, enhancing accuracy in communication with clients.
- Developed strong relationships with clients by providing empathetic support and understanding during challenging health situations.
- Expedited service times with effective triage of incoming calls, directing patients to the correct department or resource.
Country Vet
Heather Hargrove
05.2017 - 01.2021
- Supported veterinarian in performing surgeries by preparing instruments, monitoring anesthesia, and providing post-operative care for patients.
- Improved patient care by assisting veterinarians with examinations and treatments.
- Assisted in emergency situations calmly while supporting veterinarians with critical care procedures to stabilize patients quickly.
- Collected patient biopsies and blood samples for laboratory analysis.
- Assisted in diagnostic procedures such as radiographs, bloodwork analysis, and urine testing for comprehensive patient evaluations.
- Ensured accurate record-keeping by updating patient files with medical histories, diagnoses, and prescribed treatments.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Contributed to accurate billing processes through meticulous documentation of services provided during each visit or procedure performed on patients.
- Answered owner animal health questions and advised on best care practices.
Wellness on Wheelz
Amber Valinski
02.2013 - 03.2017
- Maintained industry expertise by attending conferences or workshops related to health promotion practices; actively shared insights with colleagues.
- Established partnerships with local businesses or organizations within the community as part of outreach initiatives supporting overall mission goals.
- Managed inventory control systems to ensure adequate stock levels of supplements and other wellness products.
- Facilitated stress reduction techniques for enhanced mental well-being among clientele during sessions or classes offered at the facility.
- Increased awareness about the organization''s services via social media promotions, blog posts, or email campaigns tailored to target audiences.
- Improved patient care by assisting veterinarians with examinations and treatments.
- Ensured accurate record-keeping by updating patient files with medical histories, diagnoses, and prescribed treatments.
Target
Target
06.2010 - 05.2013
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Passionate about learning and committed to continual improvement.
Education
Associate of Science - Veterinary Technology
Penn Foster College
Scottsdale, AZ06.2026
Bachelor of Science - Criminal Justice
University of Texas Pam American
Edinburg, TX06.2014
High School Diploma -
Edinburg High School
Edinburg, TX06.2010
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Problem Resolution
- Computer Proficiency
- Conflict Resolution
- Complaint Handling
- Complaint resolution
- Client Relations
- Customer satisfaction measurement
- Professional telephone demeanor
Timeline
Banfield Pet Hospital
Mars Corp
02.2021 - 04.2024
Country Vet
Heather Hargrove
05.2017 - 01.2021
Wellness on Wheelz
Amber Valinski
02.2013 - 03.2017
Target
Target
06.2010 - 05.2013
Associate of Science - Veterinary Technology
Penn Foster College
Bachelor of Science - Criminal Justice
University of Texas Pam American
High School Diploma -
Edinburg High School
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