Cassandra Gaspard

• Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
• Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
• Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
• Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
• Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
• Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
• Negotiated contracts to secure long-term business relationships and favorable pricing for clients.
• Generated additional sales opportunities with upselling and cross-selling techniques.

• Provided exceptional service to clients, fostering strong relationships and repeat business.
• Reduced errors in service delivery by implementing quality control measures that ensured adherence to industry standards.
• Delivered outstanding customer support by providing prompt, courteous assistance during all interactions with clients.
• Kitchen prep and restaurant baking of decadent desserts

• Mentored and trained staff members to ensure exceptional customer service standards.
• Collaborated with kitchen team for seamless integration of food and beverage offerings.
• Introduced new cocktails to the menu based on market research that became popular choices amongst customers.
• Boosted customer satisfaction by implementing innovative bar management strategies.
• Implemented cost control measures to maximize profit margins without compromising on quality or service levels.
• Increased revenue with creative marketing initiatives and promotional events.
• Maintained up-to-date knowledge of industry trends and competitor offerings to stay ahead of the curve in the market space.
• Coordinated themed nights attracting different demographics expanding overall clientele.
• Enhanced team productivity through effective scheduling and task delegation.
• Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
• Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
• Kept alcoholic beverages well-stocked and organized to meet expected demands.

Receptionist scheduling appointments, upsaling packages, stocking product. Cashier, responsible for keeping up with specialists gratuity left by clients. Opening and closing procedures for establishment