Cassandra Gerald
Customer Service Rep. 1
Fayetteville,NC
Work Preference
Summary
Motivated Volunteer Coordinator proficient in the needs and operational practices of Hospice organizations. Bringing first-rate skills in program planning and problem solving. Successful history of implementing frameworks, establishing roles and filling positions for diverse organizations. Experienced with organizing and managing volunteer activities to support community initiatives. Utilizes strong interpersonal skills and organizational abilities to ensure effective program execution. Knowledge of volunteer recruitment, training, and retention to build and maintain robust volunteer base. Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
22
22
years of professional experience
Work History
Cashier
Fairmont ABC Store
Fairmont, NC
11.2019 - Current
- Operated cash register, collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
- Worked closely with front-end staff to assist customers.
- Accepted cash and credit card payments, issued receipts and provided change.
- Verified customer identification for alcohol or tobacco purchases.
Volunteer Coordinator
Amedisys Hospice
Pembroke, NC
02.2017 - Current
- Managed volunteer files to enable participation in Amedisys's volunteer programs.
- Matched volunteers with open positions based on individual strengths and knowledge.
- Matched volunteers to appropriate opportunities by conducting skills-based assessments.
- Covered vacancies in key roles and assignments when volunteers were absent or unavailable.
- Enhanced volunteer performance through incentivized goals.
- Solicited feedback from staff and volunteers to improve existing programs.
- Represented volunteers and advocated volunteer program at company-wide meetings.
- Assisted organizational efforts by filing, entering data and answering phones.
- Maintained positive working relationship with fellow staff and management.
Volunteer Coordinator
Regency Hospice
Florence, SC
07.2012 - 02.2017
- Matched volunteers with open positions based on individual strengths and knowledge.
- Covered vacancies in key roles and assignments when volunteers were absent or unavailable.
- Matched volunteers to appropriate opportunities by conducting skills-based assessments.
- Selected, trained and mentored over 5 volunteers.
- Represented volunteers and advocated volunteer program at company-wide meetings.
- Managed volunteer files to enable participation in Regency's volunteer programs.
- Maintained positive working relationship with fellow staff and management.
- Assisted organizational efforts by filing, entering data and answering phones.
Tutor Mentor
Lumberton Housing Authortity
Lumberton, NC
04.2004 - 04.2009
- Creating comfortable tutoring environment conducive to learning.
- Assisted students in finding useful study methods to enhance academic performance.
- Enabled students to improve reading and writing skills through effective teaching of comprehension tactics.
- Provided one-on-one and group tutoring instruction for over 20 students.
- Prepared for tutoring appointments by learning about key topics and planning out structured activities.
- Tutored students in various subjects to improve classwork and grades.
Education
High School Diploma -
South Robeson High School
06.1991
Medical Billing And Coding
Miller Motte
12.2021
Education
University of North Carolina At Pembroke
2011
Skills
- Community outreach
- Volunteer training
- Program management
- Volunteer needs assessments
Data entry
Microsoft Excel
Payment processing
Microsoft outlook
Paperwork processing
Retail store support
Office management
Organizational skills
Customer relations
Supply management
Education and Training
South Robeson High, Rowland NC
Miller Motte, Fayetteville NC
Certification
- CCMA - Certified Clinical Medical Assistant
- CBCS - Certified Billing and Coding Specialist
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Produced year-end reports to understand volunteer program achievements and opportunities for improvement.
- Supervised 5 volunteers and coordinated placement based on department needs and volunteers skills.
- Enhanced organization visibility 5% through volunteer-led initiatives.
- Increased volunteer engagement 100% through implementation of innovative marketing and recruitment strategies.
Languages
English
Professional Working
Quote
If one is lucky, a solitary fantasy can totally transform one million realities.
Maya Angelou
Software
Clinical Works
Home Care Home Base
Epic
Bright Tree
Teams
ADP
Paylocity
Outlook
Interests
Community Outreach
Healthcare Administration
Program Management
Affiliations
- Stop The Violence, Fairmont NC
Timeline
Cashier
Fairmont ABC Store
11.2019 - Current
Volunteer Coordinator
Amedisys Hospice
02.2017 - Current
Volunteer Coordinator
Regency Hospice
07.2012 - 02.2017
Tutor Mentor
Lumberton Housing Authortity
04.2004 - 04.2009
High School Diploma -
South Robeson High School
Medical Billing And Coding
Miller Motte
Education
University of North Carolina At Pembroke