Cassandra Gilbert
Citrus Heights,CA
Summary
Customer service expert offering enthusiasm, dedication and exceptional work ethic. Focused on maintaining high expectations. Extremely versatile and adaptable to fast-paced environments with discerning customers and high standards.
Overview
10
10
years of professional experience
Work History
Bartender
Southfork Grill
El Dorado Hills, California
09.2023 - Current
- Developed good working relationships with fellow employees through effective communication.
- Processed payments accurately and efficiently with POS system.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
Assistant Operations Manager
Victoria's Secret
Daytona Beach, FL
09.2018 - 06.2020
- Monitored deliveries to verify quality, schedule and adherence to contract specifications.
- Directed team members to provide exceptional, professional service to all guests and vendors.
- Assessed sales, activity and financial statements to measure productivity and goal realization.
- Managed cash control procedures, maintained inventory, labor and financial reports.
Guest Services Coordinator
Ulta Salon
Port Orange, Florida
10.2015 - 09.2018
- Managed front desk operations, ensuring a smooth guest check-in process.
- Maintained cleanliness standards of the guest waiting area and service stations.
- Set up appointments, processed payments, and responded to all guest questions.
- Greeted and welcomed guests upon arrival, providing exceptional customer service.
Education
Organizational Leadership
David James Academy
Daytona Beach, FL07.2023
High School Diploma -
Yucca Valley High School
Yucca Valley, CA06-2013
Skills
- Solution Focused
- Quality Control
- Collaboration and Teamwork
- Rapport and Relationship Building
- Inventory Management
- Efficient Communicator
Timeline
Bartender
Southfork Grill
09.2023 - Current
Assistant Operations Manager
Victoria's Secret
09.2018 - 06.2020
Guest Services Coordinator
Ulta Salon
10.2015 - 09.2018
Organizational Leadership
David James Academy
High School Diploma -
Yucca Valley High School