Cassandra Gomez
Lakewood,CA
Summary
Detail-oriented prep cook with 2.5 years of experience in a fast-paced kitchen environment, while maintaining high cleanliness and safety standards. Versatile and dynamic professional with a proven track record in customer relationship management. Excelled in enhancing guest satisfaction and streamlining operations, showcasing a blend of exceptional communication skills and technical savvy.
Overview
6
6
years of professional experience
Work History
Back of House Team Member
Chick-fil-A
02.2024 - 01.2025
- Understood how to work efficiently at assigned stations, such as fryers, breading, and assembly lines.
- Cooked, assembled, and presented food orders accurately and promptly.
- Helped maintain a clean and organized work area through diligent daily cleaning tasks such as sweeping, mopping, sanitizing surfaces, and washing dishes.
- Collaborated with Front of House team members during peak service hours to ensure accurate order fulfillment and prompt delivery to guests.
- Performed daily cleaning and maintenance tasks to keep kitchen clean and organized.
- Performed shift side work as necessary to maintain kitchen output during peak service times.
- Removed garbage, compost, and recycling, and placed in designated container areas.
- Assisted with training new BOH staff members on established processes and goals.
- Checked use by dates on food and beverage stock and maintained record of wasted items.
- Supported the training of new employees by sharing expertise on kitchen equipment usage, safety protocols, and dish preparation techniques.
Front of House Employee
Serena’s Pizzeria and Hoagies
09.2023 - 02.2024
- Operated a POS system to handle cash and credit card transactions.
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Helped guests at tables when in need of assistance.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
Customer Service Associate
Maiiz Nixtamal Tortilleria
10.2020 - 09.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Handled billing and payment issues following guidelines, resolving disputes properly.
Kitchen Hand
Shine Cafe
11.2020 - 06.2021
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
- Managed time to juggle multiple tasks simultaneously with ease.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
Au Pair
Sanchez Family
01.2019 - 11.2019
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Kept children's areas neat and clean.
- Assisted with housework such as laundry and cooking.
- Have the children English lessons every day
- Implemented daily routine to maintain structure and stability
Education
Certificate - UX/UI Design
Design Lab
OnlineBachelor Of Arts - Psychology
University of Victoria
Victoria, BCHigh School Diploma -
River Springs Charter School
Riverside, CA06.2016
Skills
- Cleaning procedures
- Cooking techniques
- Food preparation
- Temperature monitoring
- Workstation setup
- Stock rotation
- Team collaboration
- Cross-training
- Recipe execution
- Flexible and adaptable
- Customer service
- Attention to detail
- Kitchen equipment operation
- Multitasking Abilities
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Back of House Team Member
Chick-fil-A
02.2024 - 01.2025
Front of House Employee
Serena’s Pizzeria and Hoagies
09.2023 - 02.2024
Kitchen Hand
Shine Cafe
11.2020 - 06.2021
Customer Service Associate
Maiiz Nixtamal Tortilleria
10.2020 - 09.2022
Au Pair
Sanchez Family
01.2019 - 11.2019
Certificate - UX/UI Design
Design Lab
Bachelor Of Arts - Psychology
University of Victoria
High School Diploma -
River Springs Charter School