Cassandra Grams
Pen Argyl,PA
Summary
Community-focused professional with extensive experience in program coordination for diverse populations in nonprofit settings. Expertise in program planning, community outreach, and administrative support for grant initiatives. Recognized for fostering inclusive environments that enhance wellness and strengthen community ties.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Senior Program Specialist / Membership Coordinator
YMCA
Pen Argyl, USA
11.2024 - Current
- Plan, organize, and coordinate senior wellness, recreational, educational, and social programs.
- Facilitate group activities, classes, and special events that promote active aging and independence.
- Create a safe, welcoming, and inclusive environment for all senior participants.
- Develop monthly and seasonal activity schedules for older adult participants.
- Conduct outreach to increase program awareness and community involvement.
- Maintain regular communication with participants, families, staff, and community partners to ensure program alignment and support.
- Recruit, coordinate, and support volunteers assisting with senior programs.
- Monitored program participation and maintained accurate attendance and participant records to assess engagement and identify trends.
- Manage program registrations and provide administrative support.
- Assisted with budgeting, coordinated supplies, and planned resources to effectively support program delivery.
- Assess participant needs and recommend program improvements.
- Support health and wellness initiatives aligned with YMCA standards.
- Assist with grant proposal preparation by gathering program data and contributing written content.
- Document program outcomes, reports, and community impact for funding opportunities.
- Collaborate with YMCA staff to enhance and expand senior services.
Travel Advisor
Rise Landing Travel
Pen Argyl, USA
02.2023 - Current
- Coordinated detailed itineraries for honeymoons, families, and group travel, ensuring tailored experiences.
- Arrange flights, lodging, tours, and transportation while managing client budgets.
- Managed client records and communications through CRM systems to enhance client engagement.
- Oversee invoices and payments while ensuring financial transparency.
- Addressed travel changes, delays, and concerns to maintain seamless travel experiences.
Home Health Care Aide
Independent Contractor
Pen Argyl, USA
01.2018 - 08.2023
- Provided personalized support that promoted client independence and improved overall quality of life.
- Coordinated medication schedules, meal preparation, grooming, and mobility assistance to support client well-being.
- Established trust with clients and families while ensuring adherence to safety protocols.
Massage Therapist / Nail Technician / Front Desk Receptionist
Natural Elements Spa & Salon
Chesapeake, USA
01.2007 - 04.2015
- Delivered personalized massage and nail services, consistently surpassing client expectations.
- Coordinated scheduling, handled customer service inquiries, and processed front desk transactions using a multiline phone system.
- Facilitated client satisfaction through effective communication and streamlined service delivery.
Education
Associate of Applied Science - Health Care Office Coordinator
Lehigh Carbon Community College
PA03-2026
Medical Billing Specialist Certificate -
Lehigh Carbon Community College
PA01-2021
Skills
- Nonprofit program management
- Program coordination
- Budget development
- Data management
- CRM management
- Event planning
- Travel planning
- Scheduling efficiency
- Administrative Support
- Client service
- Verbal & Written Communication
- Relationship Building
- Conflict Resolution
- Time Management
- Professional demeanor
- Wellness promotion
- Multiline Phone Systems
Certification
- Travel Certifications: Boot Camp 1.0 & Destination Specialist Certifications, KHM Travel Group, 08/01/23
- First Aid & CPR Certification
- PA Child Abuse History Clearance
References
Available upon request.
Timeline
Senior Program Specialist / Membership Coordinator
YMCA
11.2024 - Current
Travel Advisor
Rise Landing Travel
02.2023 - Current
Home Health Care Aide
Independent Contractor
01.2018 - 08.2023
Massage Therapist / Nail Technician / Front Desk Receptionist
Natural Elements Spa & Salon
01.2007 - 04.2015
Associate of Applied Science - Health Care Office Coordinator
Lehigh Carbon Community College
Medical Billing Specialist Certificate -
Lehigh Carbon Community College