Cassandra Greer
Osakis,MN
Summary
Professional Senior IT Business Analyst in the utility industry with over 10 years of experience in Business to Technical analysis, internal customer support, and software solutions. Experienced in both Waterfall and Agile project management methodologies as well as specifications documentation. Specializing in business to technical translation as well as Field Operations solutions and process improvements. Successfully helped implement 2 extremely large conversions with Agile Ceremonies from Mainframe to SAP, as well as 2 large upgrades to Service Suite field technology.
Overview
21
21
years of professional experience
1
1
Certification
Work History
SENIOR IT BUSINESS ANALYST
CenterPoint Energy
Minneapolis
07.2012 - Current
- Analyzed business needs through interviews and field site visits to determine solution design and recommendations. Turning design into Business Requirements Documents (BRD) and Technical Specifications Documents (TSD), configuring the application, unit testing the change, organizing UAT and defect fixes, and implementing the change to production while diligently documenting SOX.
- Built over 200 automated reports utilizing SAP Business Objects software and custom SQL, all reports customized to the individual business user needs which was determined through interviews and requirements gathering
- Thorough design, software customizations and configurations, unit testing, leading UAT, training documentation, 'Train the Trainer', and Waterfall Project Management methodology 'Go Live' and Hypercare for 2 Service Suite field technology upgrades and implementations
- Deep dive analysis with internal customers to troubleshoot, solution, and fix production support issues related to Field Operations software
- Analyzed business requirements and translated them into functional specifications for IT
- Facilitated user acceptance testing, ensuring solutions met business needs and quality standards.
- Conducted gap analyses to align IT capabilities with organizational goals and objectives.
- Led workshops to gather stakeholder feedback and refine project scope for technology initiatives.
- Mentored junior analysts on best practices in requirement gathering and project management methodologies
- Developed high-quality documentation, providing clear guidance for future system enhancements and processes
SAP CONFIGURER
CenterPoint Energy
12.2021 - 04.2023
- Work is done in the SAP SD module, with some carry over to SAP MM, and primary Business Analyst functions are utilized: interviewing clients, determining design solutions to help improve efficiencies, configuring and unit testing, UAT, and implementing the change to production. Still in training for this role, as the learning curve is very large.
- SAP SD Module configuration and transports to production
- Troubleshooting and in-depth analysis on issues to determine a production fix, initiating that fix and implementing to production
- Agile methodology Project Management following Agile Sprints and Ceremonies
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Developed and maintained courteous and effective working relationships.
- Identified issues, analyzed information, and provided solutions to problems.
DISPATCHER
CenterPoint Energy
Minneapolis
01.2007 - 07.2012
- Emergency response dispatching related to natural gas system including ruptured natural gas mains and service lines, carbon monoxide, house fires and explosions, and natural gas odors reported by both customers and Fire Departments
- Home Service Plus Appliance Repair and HVAC system dispatching and logistics covering 24/7 shifts and responding to weather changes appropriately
- Field dispatched for an entire city natural gas outage with almost 5,000 customers that had no natural gas. Manually gave assignments out to field technicians and reported updates on outage hourly to upper management
- Coordinated emergency response efforts, ensuring timely deployment of resources and personnel
WORK ORDER PROCESSING - NEW CONSTRUCTION
CenterPoint Energy
Minneapolis
05.2005 - 01.2007
- New Construction natural gas service line and meter design and order creation, processing, and costing
- Engineering existing customer natural gas service line and/or meter change requests
- Plat map, permitting requirements, and tax apprehension analysis
- Customer Service call center for construction and conversion changes related to natural gas systems
Education
Disciplined Agile Scrum Master (DASM) - undefined
Project Management Institute (PMI)
08.2022
Bachelor of Science - Business Administration
Globe University
01.2009
Skills
- Business Analysis
- Process Improvement
- Solution Design
- BRD/TSD Documentation
- IT Field Operations
- Waterfall & Agile Methodologies
- MS Office
- SQL
- Application Configuration
- Software Unit Testing
- Functional specifications
- User acceptance testing
Certification
- Disciplined Agile Scrum Master (DASM) - Project Management Institute (PMI), Online - TBC August 2022
- Business Analysis Elicitation and Collaboration (CBAP) - CNP University, Online - August 2016
- Project Management for Non-Project Managers - CNP University, Minneapolis - July 2014
Timeline
SAP CONFIGURER
CenterPoint Energy
12.2021 - 04.2023
SENIOR IT BUSINESS ANALYST
CenterPoint Energy
07.2012 - Current
DISPATCHER
CenterPoint Energy
01.2007 - 07.2012
WORK ORDER PROCESSING - NEW CONSTRUCTION
CenterPoint Energy
05.2005 - 01.2007
Disciplined Agile Scrum Master (DASM) - undefined
Project Management Institute (PMI)
Bachelor of Science - Business Administration
Globe University