Open To Work
LISA THOMPSON
Marion,OH
Work Preference
Summary
Results-driven IT Business Analyst with extensive experience in enterprise system implementations and technology initiatives. Delivered transformative solutions for complex business challenges, enhancing operational efficiency through process automation and collaboration. Expertise in identifying automation opportunities and streamlining workflows to boost productivity across cross-functional teams.
Overview
18
18
years of professional experience
Work History
Senior IT Business Analyst
KM² Solutions
01.2021 - Current
- Led business analysis for over 50 technology initiatives supporting operations, HR, payroll, IT, and vendors.
- Managed end-to-end solution delivery, including requirements gathering, design reviews, testing, and change management.
- Translated complex business challenges into clear functional and technical specifications, enhancing delivery quality.
- Collaborated with stakeholders across seven locations to gather requirements and define project scope.
- Developed comprehensive business requirements, process flows, user stories, test plans, training guides, and documentation to support project objectives.
- Identified automation opportunities, leading to streamlined processes and enhanced reporting accuracy.
- Facilitated user acceptance testing and coordinated defect resolution, ensuring successful release and user satisfaction.
- Prepared executive reports, timelines, and cost-benefit analyses to support strategic decision-making.
IT Business Analyst
Marathon Petroleum
01.2018 - 01.2020
- Gathered business requirements and authored functional specifications that facilitated collaboration between stakeholders and development teams.
- Developed complex ad hoc and automated reporting solutions that improved access to operational data.
- Automated contractual date management, eliminating manual tracking and enhancing business visibility.
- Managed enterprise data uploads while maintaining high levels of data integrity.
- Coordinated system testing and production migrations for cloud-based applications.
- Created reusable testing documentation and trained new users to streamline onboarding and enhance future release efficiency.
IT Quality Assurance II
Sedgwick
01.2016 - 01.2018
- Collaborated with developers and business stakeholders to efficiently identify, prioritize, and resolve defects, improving overall product stability.
- Executed functional regression and integration testing, documenting all test results to maintain comprehensive quality records.
- Supported agile scrum releases through bi-weekly sprint cycles, enhancing application quality before deployment.
Senior IT Product Analyst
Assurant Health
01.2009 - 01.2015
- Coordinated efforts of eight offshore QA analysts and five user acceptance testers to enhance testing quality across enterprise initiatives.
- Developed comprehensive test strategies, schedules, traceability matrices, and execution plans.
- Led daily cross-functional defect meetings to streamline issue resolution as defect coordinator.
- Developed executive dashboards and daily status reports to provide stakeholders with insights on testing progress and project risks.
- Collaborated with business owners to identify cost-effective technology solutions that enhanced user experience.
- Verified testing results using HP Quality Center and Rational ClearQuest while maintaining detailed defect documentation.
Education
Some College (No Degree) - Business
The Ohio State University
Columbus, OHSkills
- Business analysis
- Business requirements
- Process mapping
- Agile methodologies
- Software lifecycle
- User testing
- Quality assurance
- Data reporting
- Power BI and Excel skills
- Risk assessment
- Root cause
- Stakeholder engagement
- Vendor relations
- Training development
- Process maps
- Agile methodologies
Major Enterprise Initiatives
- Enterprise workforce management enhancements using UKG Ready (Kronos).
- KPI reporting automation and enterprise performance management initiatives.
- Acuity Performance Management implementation, support, and process optimization.
- Business process automation, reporting enhancements, and system integrations.
- Cross-functional UAT planning, execution, defect management, and production deployments.
Professional Highlights
- Delivered 50+ technology and process improvement initiatives supporting enterprise operations.
- Supported business and technology stakeholders across 7 operational locations.
- Led projects from discovery through implementation, UAT, deployment, and production support.
- Served as Subject Matter Expert for Acuity Performance Management supporting hundreds of users.
- Produced 100+ business requirements, process maps, test plans, user guides, and training documents.
- Identified automation opportunities that reduced manual effort and improved reporting efficiency.
Timeline
Senior IT Business Analyst
KM² Solutions
01.2021 - Current
IT Business Analyst
Marathon Petroleum
01.2018 - 01.2020
IT Quality Assurance II
Sedgwick
01.2016 - 01.2018
Senior IT Product Analyst
Assurant Health
01.2009 - 01.2015
Some College (No Degree) - Business
The Ohio State University