Cassandra Griffen
Avoca
Summary
Skilled Pharmacy Operations Manager with a broad background in managing day-to-day pharmacy operations, improving workflow efficiency and ensuring regulatory compliance. Strong focus on patient services and team leadership, consistently driving high standards for quality care. Demonstrated capability of implementing process improvements that enhance productivity and reduce costs, contributing to overall business growth and profitability.
In 2019, I became one of the first Pharmacy Technicians to get certified to immunize. Following that I travelled across Iowa admistering COVID-19 vaccines to nursing home personal and residents. Once that was completed, I moved on to managing and auditing 75 different COVID/Flu testing sites. I managed supplies and made sure the sites where operating within compliance.
Once COVID wrapped up I took over as Pharmacy Operations Manager at a tier five store for Walgreens. I earned the Champion of Champions award for both the regional and district.
I am PTCB certified as a Pharmacy Technician.I am licensed in both Iowa and Nebraska. I hold certification to administer nasal swab test as well as administer vaccines through the APHA. I am CPR certified through the Red Cross. I also hold an account through the NABP. I am also registered to complete TIPs and Medication Reviews through Outcomes.
Overview
19
19
years of professional experience
1
1
year of post-secondary education
Work History
Pharmacy Operations Manager
Walgreens Boots Alliance Inc.
Omaha
08.2020 - Current
- Managed pharmacy operations to ensure compliance with regulations and policies.
- Oversaw inventory management and optimized stock levels across all locations.
- Trained and mentored pharmacy staff on operational procedures and best practices.
- Coordinated with healthcare providers to enhance patient care services and communication.
- Implemented process improvements to streamline pharmacy workflows and reduce errors.
- Evaluated performance metrics to identify areas for operational efficiency gains.
- Fostered a collaborative team environment focused on service excellence and safety standards.
- Established quality assurance standards for all aspects of pharmacy operations.
- Resolved customer complaints promptly while maintaining a high level of professionalism.
- Reviewed invoices from vendors for accuracy prior to payment processing.
- Conducted periodic audits of all pharmacy operations to verify accuracy and completeness of documentation.
- Oversaw the implementation of new technologies such as electronic prescribing systems.
- Managed the day-to-day activities of the pharmacy, including staffing, scheduling, budgeting, and customer service.
- Coordinated with insurance companies regarding billing issues or payment disputes.
- Recruited, hired, trained, coached, evaluated, and supervised staff members within the department.
- Monitored inventory levels to ensure adequate supplies are available at all times.
- Monitored drug inventory levels, identified discrepancies, and took corrective action as needed.
- Worked closely with store manager to maintain day-to-day operations.
- Oversaw work activities, performance and service quality of pharmacy staff.
Pharmacy Technician
Walgreens Boots Alliance Inc.
Council Bluffs
07.2018 - 08.2020
- Processed prescription orders accurately and efficiently for diverse customer needs.
- Assisted pharmacists in preparing medications, ensuring compliance with regulations.
- Managed inventory levels, restocking shelves and organizing pharmaceutical supplies.
- Maintained cleanliness and organization of the pharmacy workspace for optimal workflow.
- Provided exceptional customer service, answering questions and addressing concerns promptly.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
- Managed filing of prescriptions, both electronically and manually.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Restocked shelves with new supplies of medications as needed.
- Organized work areas so that everything was easily accessible when needed.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Received payment from customers and processed credit card transactions when necessary.
- Interpreted and processed medication orders under supervision of pharmacist.
- Transmitted claims to insurance companies for payment and reconciled EOBs.
- Assisted pharmacists in compounding sterile products according to state regulations.
- Collaborated with other healthcare professionals such as nurses or physicians regarding drug therapies or treatments for patients.
- Provided education materials about medications to patients upon request.
- Assisted pharmacists in filling prescriptions accurately and efficiently.
- Participated in continuing education and training to stay current with pharmacy practices and technology.
- Administered flu shots and other vaccinations as certified and in accordance with pharmacy regulations.
- Supported pharmacy operations by answering phone calls and directing queries appropriately.
- Prepared compound medications under the supervision of a licensed pharmacist.
- Monitored prescription refill requests and communicated with patients regarding their status.
- Answered telephones to respond to questions or requests.
- Operated cash registers to accept payments from customers.
Beauty Advisor
Walgreens Boots Alliance Inc.
Coon Rapids
12.2007 - 08.2018
- Guided customers in selecting beauty products tailored to their needs.
- Provided expert advice on skincare and makeup application techniques.
- Maintained product displays to ensure an appealing shopping environment.
- Educated customers on new product launches and promotions.
- Collaborated with team members to enhance customer service experience.
- Resolved customer inquiries and concerns with professionalism and care.
- Educated customers about the proper use of cosmetics, fragrances and other beauty items.
- Performed sales activities such as cashiering, stocking shelves, inventory management and customer service.
- Created a positive shopping experience for each customer through effective communication skills.
- Finalized purchases and processed payments.
- Developed connections to offer guests best-in-class experience with skincare, makeup and fragrance.
- Maintained an up-to-date knowledge of all beauty products available for sale.
- Drove and exceeded sales goals by providing personalized beauty experience based on customer needs.
- Recommended merchandise based on expert product knowledge and client preferences.
- Sanitized areas and maintained stock, meeting store cleanliness and visual merchandising standards.
Education
Bachelor of Science - Nursing Science
Iowa Western Community College
Council Bluffs, IA 01.2025 - 06.2026
Irondale Senior High
New Brighton , MN Skills
- Patient care
- Medication management
- Customer service
- Inventory control
- Training and mentoring
- Compliance monitoring
- Prescription verification
- Medication dispensing
- Pharmacy management
- Pharmacy automation
- Drug utilization review
- Workflow optimization
- Medicare and medicaid process
- Service delivery optimization
- Loss prevention management
- Immunizations
- Purchasing management
- Regulatory compliance
- Staff management
- Medication ordering
- Staff training
- Drug inventory management
- Insurance billing
- Operations management
- Policy enforcement
- Performance metrics
- Budget administration
- Patient safety
- Records management
- Performance evaluation
- Medical terminology
Timeline
Bachelor of Science - Nursing Science
Iowa Western Community College
01.2025 - 06.2026
Pharmacy Operations Manager
Walgreens Boots Alliance Inc.
08.2020 - Current
Pharmacy Technician
Walgreens Boots Alliance Inc.
07.2018 - 08.2020
Beauty Advisor
Walgreens Boots Alliance Inc.
12.2007 - 08.2018
Irondale Senior High