Karla Garcia Morales
Aurora,Illinois
Summary
Patient-oriented Pharmacy Technician with extensive experience preparing, filling, and labeling medications. Highly skilled at processing prescriptions and managing pharmacy inventory. Well-versed in interacting with patients to answer questions and provide status updates on prescription fills. Successful Pharmacy Technician bringing 3 years of experience in filling prescriptions with expert accuracy, building relationships with customers, and promoting teamwork within pharmacy settings. Knowledgeable about regulatory guidelines and policies governing fraud, waste, and abuse. Highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Healthcare professional with comprehensive background in providing compassionate patient care and support. Known for reliability and adaptability in dynamic healthcare environments. Brings strong skills in patient monitoring, basic medical procedures, and effective communication, ensuring seamless team collaboration and optimal patient outcomes.
Experienced with providing quality patient care and support in fast-paced healthcare settings. Utilizes effective communication and interpersonal skills to foster supportive environment for patients and staff. Knowledge of essential medical procedures and patient monitoring techniques ensures high standards of care and adaptability to changing needs.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Pharmacy Operations Manager
Walgreens
Aurora, IL
07.2025 - Current
- Led pharmacy operations team to enhance workflow efficiency and medication distribution accuracy.
- Developed training programs for staff to improve compliance with regulatory standards and operational procedures.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Managed vendor relationships to negotiate favorable terms and ensure timely delivery of pharmaceutical products.
- Analyzed performance metrics to identify areas for operational improvement and cost reduction initiatives.
- Collaborated with healthcare providers to ensure alignment on medication therapies and patient needs.
- Streamlined prescription processing workflows, resulting in improved turnaround times and customer satisfaction.
- Oversaw risk management protocols to enhance safety measures within pharmacy operations environment.
- Managed budget and resources effectively to maximize profitability while maintaining a high-quality service for patients.
- Evaluated staff performance regularly to ensure they meet established goals while providing coaching or corrective action when necessary.
- Improved pharmacy efficiency by streamlining operations and implementing new inventory management systems.
- Communicated with patients, ensuring that medical information was kept private.
- Successfully negotiated client contract renewals to create increased revenue.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
- Enforced compliance with pharmacy regulations and maintained up-to-date records of all medications dispensed.
- Developed policies and procedures for effective pharmacy management.
- Discussed medical histories with patients in effort to provide most effective medical advice.
Nursing Assistant
Clipboard Health
09.2024 - Current
- Provided compassionate care to patients, ensuring comfort and safety during daily activities.
- Assisted nursing staff with patient assessments and documentation, maintaining accurate medical records.
- Collaborated with interdisciplinary teams to develop individualized care plans for patients' needs.
- Monitored vital signs and reported changes to medical team, facilitating timely interventions.
- Trained new staff on best practices in patient care and facility protocols, enhancing team efficiency.
- Implemented infection control measures, promoting a safe environment for patients and staff alike.
- Managed patient mobility assistance using proper techniques, reducing the risk of injury for both patients and staff.
- Conducted routine hygiene tasks for patients, contributing to overall health and well-being outcomes.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
Pharmacy Technician
Walgreens Pharmacy
Aurora, IL
01.2022 - 07.2025
- Teamed with peers, technicians, and pharmacists to prioritize and complete orders.
- Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
- Assisted the pharmacist with clearing a high volume of prescriptions and responded to customer questions.
- Refilled medications, offered insight into over-the-counter products, and verified insurance benefits.
- Verified prescriptions and drug labels, documents, and packages.
- Maintained pharmacological practices by checking drug inventory, stocking medications, and monitoring supplies.
- Interpreted and processed medication orders under the supervision of a pharmacist.
- Received and verified daily incoming drug inventories, reported discrepancies, and logged items into the inventory system.
- Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
- Prepared prescription transfers to other pharmacies.
- Answered telephones to respond to questions or requests.
- Entered prescription information into computer databases.
- Operated cash registers to accept payments from customers.
- Assisted customers by answering questions, locating items, or referring to a pharmacist for medication information.
- Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
- Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
CNA
Michaelson Assisted Living
Batavia, IL
05.2023 - 09.2024
- Participated in educational programs designed to improve knowledge of health care practices.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Facilitated activities of daily living, personal hygiene management, feeding, and ambulation.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Facilitated communication between patients, family members, and healthcare professionals.
- Distributed drinking water and nourishment to residents.
- Transported residents within the facility as needed.
- Educated patients on self-care techniques that would help them maintain their independence.
- Fostered relationships with patients, caregivers, and healthcare teams to achieve individual care plan targets.
- Assisted nurses with wound care for pressure ulcers, bed sores, and surgical site wounds.
- Managed and maintained patient rooms, shared-living areas, and nursing stations.
- Recognized signs, symptoms of abuse and neglect, and reported them per policy.
- Assisted residents with bathing and dressing to promote personal hygiene.
- Worked effectively in team environments to make the workplace more productive.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
- Completed day-to-day duties accurately and efficiently.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Pharmacy Technician
Lawndale Christian Health Center
Chicago, IL
06.2021 - 02.2022
Retail Sales Associate
Luxottica
Riverside, IL
01.2020 - 11.2021
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Helped customers by answering questions and locating merchandise.
- Initiated friendly conversation with customers to determine the level of assistance required.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Followed company policies, rules, and procedures to promote company goals and maintain safety.
- Restocked shelves, racks, and bins with the latest merchandise and changed signage to promote special items.
- Monitored the sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Used product knowledge to suggest items to match client needs.
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
- Created price tags and merchandise signs for new items.
- Handled price checks, merchandise transfers, and fitting room returns to keep the store orderly and efficient.
- Calculated pricing, applied discounts, and collected payments to process transactions.
- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
- Answered questions about current promotions and resolved issues according to store policies.
- Processed merchandise returns and exchanges for customers to refund payments, trade items, and offer store credit.
- Assessed customer product needs and interests to best recommend suitable items.
- Assisted with conducting merchandise stock counts and reported discrepancies to the supervisor.
- Cross-sold products to boost overall sales purchases.
- Greeted customers to determine wants or needs.
- Performed floor moves, merchandising, display maintenance, and housekeeping to keep sales areas well-stocked, organized, and current.
- Cleaned shelves, counters, and tables to maintain an organized store.
- Organized the store by returning merchandise to the proper areas and restocking displays.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Stocked shelves and supplies, and organized displays to focus customer attention on specific items.
- Opened and closed cash registers by counting money, separating charge slips, and balancing drawers.
- Maintained knowledge of sales and promotions, return policies, and security practices.
- Computed purchases and received and processed cash or credit payments.
- Answered store and merchandise questions and led customers to the desired items.
- Recommended merchandise to customers based on needs and preferences.
- Exchanged merchandise for customers and accepted returns.
- Bagged or packaged purchases and wrapped gifts.
- Recommended, selected, and located merchandise based on customer desires.
- Ticketed, arranged, and displayed merchandise to promote sales.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Described the merchandise and explained use, operation, and care.
- Placed special orders or called other stores to find desired items.
- Prepared merchandise for purchase or rental.
- Maintained records related to sales for store management.
Education
Associate of Science - Nursing
Waubonsee Community College
Sugar Grove, IL05-2025
High School Diploma - undefined
Morton East High School
Cicero05.2020
Associate of Science - Nursing
Rasmussen University
Aurora, IL02-2028
Skills
- Patient care
- HIPAA compliance
- Reliable team player
- Direct patient care
- Collecting vital signs
- Bathing assistance
- Basic life support
- Bedside manner
- Dressing assistance
- Vital signs monitoring
- Recording vital signs
- Electronic charting
- Patient-focused care
- Prescription verification
- Medication dispensing
- Patient counseling
- Workflow optimization
- Patient feeding
- Mobility assistance
- Infection control
- Patient relationship building
Certification
- Certified Pharmacy Technician (CPhT)
- CNA License
Languages
English Native/ Bilingual
Spanish Native/ Bilingual
Timeline
Pharmacy Operations Manager
Walgreens
07.2025 - Current
Nursing Assistant
Clipboard Health
09.2024 - Current
CNA
Michaelson Assisted Living
05.2023 - 09.2024
Pharmacy Technician
Walgreens Pharmacy
01.2022 - 07.2025
Pharmacy Technician
Lawndale Christian Health Center
06.2021 - 02.2022
Retail Sales Associate
Luxottica
01.2020 - 11.2021
High School Diploma - undefined
Morton East High School
Associate of Science - Nursing
Waubonsee Community College
Associate of Science - Nursing
Rasmussen University