Summary
Overview
Work History
Education
Skills
Timeline
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Cassandra Harris

Ferndale,MI

Summary

Hardworking Advocate working diligently on behalf of both teammates and customers to obtain necessary assistance. Skilled in coordinating files and resources to meet routine and complex needs. Effective under pressure and in stressful situations. Caring and skilled customer advocate passionate about providing resolutions and expert support. Familiar with performance metrics and always looking for ways to improve operations and personalize assistance. Well-organized and resourceful with detail-oriented and conscientious approach.

Overview

21
21
years of professional experience

Work History

Chat Lead Advocate

Moosejaw Mountainnering
11.2016 - 01.2024
  • Increased customer satisfaction by providing high-quality advocacy services and promptly addressing concerns.
  • Developed and implemented effective strategies for improved case management, ensuring timely resolutions.
  • Collaborated with multidisciplinary teams to develop comprehensive action plans for customers' benefit.

Warehouse Manager

Metroline Inc.
08.2019 - 04.2022
  • Increased warehouse efficiency by implementing new inventory management systems and procedures.
  • Streamlined operations for faster order processing by updating warehouse layout and organization.
  • Reduced product damage with improved packaging methods and training staff on proper handling techniques.
  • Enhanced employee productivity, implementing effective scheduling and task delegation strategies.

Research and Analytical Lead

Metroline Inc.
09.2002 - 04.2022
  • Streamlined the R&D process for increased efficiency and reduced project completion time.
  • Increased sales efficiency by streamlining data analysis and reporting processes.
  • Identified new market opportunities through comprehensive industry research and analysis.
  • Collaborated with cross-functional teams to ensure alignment on project objectives and deliverables.
  • Optimized research techniques, resulting in more accurate and reliable data collection.

Education

High School Diploma -

John F Kennedy
Taylor, MI
06.1992

Skills

  • Team Management
  • Data-driven decision-making
  • Fundraising expertise
  • Research and analysis
  • Goal Setting and Achievement
  • Policy Development
  • Analytical Reasoning

Timeline

Warehouse Manager

Metroline Inc.
08.2019 - 04.2022

Chat Lead Advocate

Moosejaw Mountainnering
11.2016 - 01.2024

Research and Analytical Lead

Metroline Inc.
09.2002 - 04.2022

High School Diploma -

John F Kennedy

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Cassandra Harris