Cassandra Harris
8 W Chestnut St Chicago,IL
Summary
I am an experienced leader with a track record of successfully managing people and programs, driving account growth, and teaching and promoting wellness. It is a commitment and a drive of mine to enhance organizational performance, and employee health and well-being.
Overview
14
14
years of professional experience
Work History
REALTORS RELIEF FOUNDATION MANAGER
National Association of REALTORS®
Chicago, IL
09.2024 - Current
- Plan and execute innovative programs to increase monetary growth, and build awareness of the company's mission.
- Work with internal and external stakeholders to roll out new systems, online applications, and other projects.
- Improve and streamline processes, including social media channels, to establish new ways of communication.
- Track and analyze data to present to the Board of Directors, developing new strategies for additional fundraising.
- Lead transformational change based on the needs and services requested by State and Local Associations.
- Create monthly reports for senior management summarizing operational performance metrics.
- Enforce a client-first standard and resolved client problems to uphold quality service.
- Communicate with external stakeholders as quickly as possible, following an occurrence, to ensure successful program outreach and implementation.
- Attend on-site events and be the "First Face" of client experience and engagement.
SENIOR ACCOUNT SPECIALIST
Lockton
Chicago, IL
01.2022 - 08.2025
- Lead successful client account management, increasing revenue and client satisfaction.
- Implemented effective strategies for managing and tracking documentation for clients.
- Resolved complex customer inquiries and issues, maintaining high levels of customer retention.
- Collaborated with Account team to develop targeted pitches and presentations for new business.
- Managed all renewal documents including billing sheets, invoicing, program graphics, program schedules, binders, policies, exposures, and audits.
- Built rapport and sustained trust with clients.
PROFESSIONAL LEARNING SERVICES MANAGER
Michigan Virtual
Lansing, Remote Position
01.2015 - 01.2022
- Managed professional learning services and content for educational learning portal.
- Managed team of facilitators to ensure successful implementation of training initiatives.
- Collaborated with school districts to customize training plans to meet specific needs.
- Evaluated effectiveness of training programs through feedback surveys and assessment data.
- Created and managed the GRE Group Registration & Enrollment Process to service curriculum directors, principals, and other lead educational professionals.
- Managed the development of public relations and communications strategies to support organizational program goals.
- Served as lead on projects, RFPs, and networking events/collaborations.
PROGRAM DIRECTOR AND TEACHER
Lakeshore School District
Stevensville, MI
01.2012 - 01.2015
- Recruited families for early readiness program and provided initial screenings for students who qualified.
- Created and implemented innovative curriculum for diverse student population, leading to increased engagement.
- Managed a team of teachers, providing mentorship and professional development opportunities.
- Organized successful community events and fundraisers, enhancing school and community relationships.
- Planned and executed educational field trips, fostering hands-on learning experiences for students.
Education
BACHELOR OF SCIENCE - EDUCATION, INTEGRATED SCIENCE, LANGUAGE ARTS, AND CHILD DEVELOPMENT
Central Michigan University
Skills
- Organization and Supervisory Skills
- Program management
- Excellent interpersonal and communication skills
- Leadership Development
- Active Listener
- Team Player with Strong People Skills
- Client/Customer Relationship Manager
- Project and Product Management
- Proficient in MS Office Suite & Google Suite
- Vendor and Client Account Management
- Coordinating/Scheduling/Administrative Responsibilities
- Sales & Marketing Experience
- Endorsed in Mindfulness, Nutrition, and Wellness
- A Lifelong Learner & Educator
- Empathetic and Driven
- Cross-functional team management
- Stakeholder management
Wellness & Fitness Experience
Lifetime Fitness, Yoga & Mindfulness Teacher for Youth (2021 - Current)
Ritual Hot Yoga, Marketing Manager (2020)
Michigan Athletic Club, Guest Services Lead (2019-2020)
Orangetheory Fitness, Coach (2019)
Michigan Hot Yoga Studios, Guest Services/Front Desk Manager (2015-2020)
Certifications Courses
- Professional Risk Consultant
- Mindfulness & Yoga for Youth
- Mindfulness for Adults
Timeline
REALTORS RELIEF FOUNDATION MANAGER
National Association of REALTORS®
09.2024 - Current
SENIOR ACCOUNT SPECIALIST
Lockton
01.2022 - 08.2025
PROFESSIONAL LEARNING SERVICES MANAGER
Michigan Virtual
01.2015 - 01.2022
PROGRAM DIRECTOR AND TEACHER
Lakeshore School District
01.2012 - 01.2015
BACHELOR OF SCIENCE - EDUCATION, INTEGRATED SCIENCE, LANGUAGE ARTS, AND CHILD DEVELOPMENT
Central Michigan University
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