Cassandra Harris
National Association Of REALTORS
Chicago,IL
1
Certification
11
years of professional experience
Dynamic Senior Program and People Manager with expertise in project leadership, strategic planning, and relationship management. Proven track record and strong skill set in managing programs and implementing strategic initiatives, while increasing member engagement, improving program performance, and leading cross-functional teams.
Work History
Senior Program Manager
1 Year 11 Months- Manage the REALTORS Relief Foundation grant program, including state and local association partnerships, grant application and disbursement, marketing and communications projects, accounting and financial services, and program fundraising and outreach.
- Lead cross-functional teams, including Marketing, Production, Accounting, Financial and IT teams, to develop and implement strategic initiatives enhancing member engagement.
- Manage project timelines and deliverables such as campaign ads, program resources and collateral, and leading our voluntary cooperative agreements, ensuring alignment with organizational goals and stakeholder expectations.
- Develop communication resources for internal colleagues, Board of Directors, and external association partnerships, improving information flow and collaboration.
- Develop training materials for fundraising staff and REALTOR Relief Foundation Ambassadors, facilitating knowledge transfer and skill enhancement across departments.
- Analyze program performance data with Marketing team to identify trends, driving continuous improvement in service delivery.
- Foster relationships with Board of Directors, State and Local REALTOR associations, state leadership, and other industry partners, enhancing collaboration on projects, initiatives, and at national networking events.
- Implement standardized processes for project management, streamlining workflows and increasing operational efficiency using tools such as Asana, Monday, Canva, Dropbox, Sharepoint, and Microsoft Suite.
- Facilitate stakeholder communication, leading to improved alignment between business objectives and program goals, inclusive of cost-center changes with Accounting team to enhance fundraising and disbursement tracking.
- Manage and oversee grant management for various state and local disaster relief efforts, ensuring efficient allocation of resources to meet objectives.
- Establish clear recommendations to our Board of Directors for program changes and improvements, enhancing informed decision-making processes to meet program needs.
- Cultivate strong relationships with State and Local associations, RRF Executive Director, Board of Directors, cross-functional team leaders, and other external stakeholders, ensuring effective collaboration on joint projects and initiatives.
- Deliver engaging presentations to Board of Directors at weekly meetings and RRF Ambassadors at monthly meetings, effectively communicating complex information in a clear and concise manner.
- Track and report program grants approved and disbursed, grant applications pending, and relief assistance applications and processes to stakeholders to facilitate awareness and change where needed.
- Assist in recruiting, hiring and training of team members.
- Interact well with internal teams and external partners, vendors, and clients to build connections and nurture relationships.
- Enhance association partnership through the grant application process, providing exceptional service and understanding needs for tailored grant and program solutions.
Senior Account Specialist
2 Years 6 Months- Lead successful client account management, increasing revenue and client satisfaction.
- Implemented effective strategies for managing and tracking documentation for clients.
- Resolved complex customer inquiries and issues, maintaining high levels of customer retention.
- Collaborated with Account team to develop targeted pitches and presentations for new business.
- Managed all renewal documents including billing sheets, invoicing, program graphics, program schedules, binders, policies, exposures, and audits.
- Built rapport and sustained trust with clients.
Professional Learning Services Program Manager
6 Years 7 Months- Managed professional learning services and content for educational learning portal.
- Managed team of facilitators to ensure successful implementation of training initiatives.
- Collaborated with school districts to customize training plans to meet specific needs.
- Evaluated effectiveness of training programs through feedback surveys and assessment data.
- Created and managed the GRE Group Registration & Enrollment Process to service curriculum directors principals, and other lead educational professionals.
- Managed the development of public relations and communications strategies to support organizational program goals.
- Served as lead on projects, RFPs, and networking events/collaborations.
Education
Bachelor of Science - Educational Leadership And Management
Skills
Project leadership
Scope management
Strategic planning
Budget oversight
Program evaluation
Change management
Project coordination
Progress monitoring
Cross-functional team leadership
Stakeholder engagement
Stakeholder training
Decision-making
Process improvement
Client interfacing
Relationship management
Problem-solving skills
Multitasking
Organizational skills
Certification
- Professional Risk Consultant
- Mindfulness & Yoga for Youth
- Mindfulness for Adults
Interests
Physical Fitness & Wellness
Community Engagement
Networking Events
Fundraising Events
Volunteer Work
Timeline
Senior Program Manager
National Association Of REALTORS
09.2024 - CurrentRead More
Senior Account Specialist
Lockton
03.2022 - 09.2024Read More
Professional Learning Services Program Manager
Michigan Virtual
08.2015 - 03.2022Read More
Central Michigan University
Bachelor of Science from Educational Leadership And Management
Read More