Cassandra Hart
Production Assistant @ Mars Wrigley.
US
Summary
Highly motivated, dependable, teamwork-oriented individual with over ten years as a customer service manager. I enjoy treating customers like family and making sure they have a positive experience. I have been previously commended for my honesty, work ethic and rapport with customers and team members alike. I am a fast learner and will work hard to be an asset for the good of the company and for my own personal development.
Overview
11
11
years of professional experience
Work History
Production Assistant
Mars Wrigley
04.2023 - Current
- I have worked very hard to build a synergetic rapport with my team lead and operators which creates a seamless and efficient environment.
- I assist operations with machine changeovers, palletizing, and maintaining a clean work area.
- I have been put in charge of break relieving other coworkers as a reward for having excellent time management skills and being dependable.
- I excel at catching mishaps before they happen, whether it be from an ever-changing schedule or an quality mistake.
Customer Service Manager
Hobby Lobby
11.2014 - 03.2023
- Maintained 10 registers, making sure everything was fully stocked. Also made sure all of my cashiers had everything they needed to do their job to the best of their abilities.
- Managed inventory and placed orders weekly to keep shelves stocked. Became very proficient with the (Veriday,) store ordering application and Ipad.
- Went above and beyond when designing the front of store layouts for each season to make customers feel warm and welcome upon entering the store.
- Treated customers like family to make them feel special and welcome. Most repeat customers knew me by name and would ask for my help regularly.
Education
High School Diploma -
Round Rock High School
Round Rock, TX 05.2001 -
Cosmetology - Beauty, Hair, Nails Etc.
Central Texas Beauty College
Round Rock, TX 05.2001 -
Skills
- Proficient with computers Slight usage of SAP @ Mars
- Exceptional at maintaining and organizing inventory
- Consistently achieved results with accuracy and precision within an evolving system
- Attention to detail
- Positive attitude
Accomplishments
- Worked my way up from a seasonal employee to Customer Service Manager in less than two years.
- Consistently received positive feedback from customers.
- Contributed to an increase in customer retention through personalized service and honest communication.
- Joined (M.E.R.T) Mars emergency response team and was trained in CPR and advanced adult first aid.
Timeline
Production Assistant
Mars Wrigley
04.2023 - Current
Customer Service Manager
Hobby Lobby
11.2014 - 03.2023
High School Diploma -
Round Rock High School
05.2001 -
Cosmetology - Beauty, Hair, Nails Etc.
Central Texas Beauty College
05.2001 -
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